Nov 23, 2022
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Completed
Improve Customer Experience With Digital Onboard
$10,000+
7-12 months
Vietnam
10+
Service categories
Service Lines
Software Development
Domain focus
Banking & Financial Services
Challenge
The client wanted their users to be able to sign up for the service without having to go to a physical kiosk, hence the need for Digital Onboarding. The solution would have to have Fraud Detection capabilities and be on-premises due to the specific security requirements attached to the BFSI industry.
The client wanted their users to be able to sign up for the service without having to go to a physical kiosk, hence the need for Digital Onboarding. The solution would have to have Fraud Detection capabilities and be on-premises due to the specific security requirements attached to the BFSI industry.
Solution
Rikkeisoft utilized its own eKnow-your-customer (eKYC) system product as a solution to the client’s demands and challenges. The system had unique selling points that directly solved the mentioned challenges from the client, which included but were not limited to:
On-premise deployment
Offline capability
Easy customization and integration
Flexible billing models to fit a variety of business scales
Rikkeisoft utilized its own eKnow-your-customer (eKYC) system product as a solution to the client’s demands and challenges. The system had unique selling points that directly solved the mentioned challenges from the client, which included but were not limited to:
On-premise deployment
Offline capability
Easy customization and integration
Flexible billing models to fit a variety of business scales
Results
Since its deployment, the new digital onboarding process has attracted more users to come and try using the e-Wallet. The average time for signing up went from 30 minutes at physical kiosks to only 10 in-app.
>97% OCR accuracy
<3% Failure rate
<3s Processing time per transaction
Since its deployment, the new digital onboarding process has attracted more users to come and try using the e-Wallet. The average time for signing up went from 30 minutes at physical kiosks to only 10 in-app.
>97% OCR accuracy
<3% Failure rate
<3s Processing time per transaction