Jan 18, 2023
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Service categories
Service Lines
Software Development
Domain focus
Banking & Financial Services
Challenge
The Bank had about 300 employees working in its representative office in Azerbaijan at the time. The growth of the business in the region caused numerous growth-related challenges.
Our client experienced an increase in the number of loan applications, phone calls, and customer visits to the offices. This slowed down loan application processing and loan issuing for the Bank’s customers and was labor-intensive for its employees.
The Bank had about 300 employees working in its representative office in Azerbaijan at the time. The growth of the business in the region caused numerous growth-related challenges.
Our client experienced an increase in the number of loan applications, phone calls, and customer visits to the offices. This slowed down loan application processing and loan issuing for the Bank’s customers and was labor-intensive for its employees.
Solution
With the ABLE Origination platform implementation, the Bank significantly improved its staff efficiency and enhanced customer experience. The platform made application processing and loan disbursement convenient, fast, and personalized.
Cooperation with our team enabled the Bank to unlock new points of growth, such as:
Six-fold productivity increase in a workplace.
Loan applications acceptance through various channels, including chatbots and partner systems.
Delivery of instant loan application decisions.
With the ABLE Origination platform implementation, the Bank significantly improved its staff efficiency and enhanced customer experience. The platform made application processing and loan disbursement convenient, fast, and personalized.
Cooperation with our team enabled the Bank to unlock new points of growth, such as:
Six-fold productivity increase in a workplace.
Loan applications acceptance through various channels, including chatbots and partner systems.
Delivery of instant loan application decisions.
Results
The close collaboration between our company and the Bank resulted in successful ABLE Origination platform deployment. That manifold enhanced productivity in application processing, customer data collection, loan decisioning and disbursement.
The Bank’s customers got an opportunity to apply for a loan through various channels, including partner systems and chatbots. The Bank can now provide its clients with instant loan application approval or rejection.
The close collaboration between our company and the Bank resulted in successful ABLE Origination platform deployment. That manifold enhanced productivity in application processing, customer data collection, loan decisioning and disbursement.
The Bank’s customers got an opportunity to apply for a loan through various channels, including partner systems and chatbots. The Bank can now provide its clients with instant loan application approval or rejection.