Revolutionizing debt recovery

A client operating in the debt recovery and enforcement sector set out to improve operational efficiency and customer service. Their goal was to automate key customer-facing processes that were previously handled manually.

Key challenges included:

• Managing complex operational processes.
• Reducing processing time for document-heavy workflows.
• Improving service delivery speed without compromising accuracy.
• Freeing up internal resources for more strategic initiatives.

To meet their goals, the client partnered with Scalo to develop a robust automation solution using a modern technology stack.

Key components of the solution

Technology stack

• .NET 6 and Angular 15 for application development.
• Rabbit and MassTransit for secure data handling.
• Kubernetes for managing high-volume data flows.

Development methodology

• Adopted ScrumBan to ensure flexibility and continuous delivery.

Process automation

• Focused on automating enforcement proceedings.
• Replaced manual workflows with scalable, secure digital processes.

The transformation delivered significant operational improvements:

• Document processing time reduced from 17 hours to just 10 minutes.
• Operational efficiency increased, allowing faster service delivery to customers.
• Internal resources freed up, enabling teams to focus on strategic projects.
• Customer experience improved, with quicker turnaround and more responsive service.