Sep 12, 2023
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Service categories
Service Lines
Big Data
Cloud Consulting
Software Development
IT Services
Mobile Development
QA and Testing
Domain focus
Banking & Financial Services
Real Estate
Challenge
Hypotheek Winkel is a financial company that offers mortgage and consulting services. With more than 100 remote offices spread across different European countries, the Client quickly realized that the existing system was based on desynchronized operations and was limiting the potential for further growth. A more efficient centralized solution was required.
Hypotheek Winkel is a financial company that offers mortgage and consulting services. With more than 100 remote offices spread across different European countries, the Client quickly realized that the existing system was based on desynchronized operations and was limiting the potential for further growth. A more efficient centralized solution was required.
Solution
The SENLA team helped to redesign operations and sync the whole process with a tailored solution. Not only did it optimize the internal operations, but also improved the communications with existing and potential customers. The app allowed to:
- receive applications from customers anytime anywhere;
- increase responsiveness and keep track of all interactions with customers;
- reduce the costs due to lower reliance on renting physical locations and hiring more representatives.
The SENLA team helped to redesign operations and sync the whole process with a tailored solution. Not only did it optimize the internal operations, but also improved the communications with existing and potential customers. The app allowed to:
- receive applications from customers anytime anywhere;
- increase responsiveness and keep track of all interactions with customers;
- reduce the costs due to lower reliance on renting physical locations and hiring more representatives.
Results
Streamlined operations and improved communication with customers allowed the Client to reduce the cost of expansion to the Benelux market. An innovative app reinforced the repositioning of the brand image and helped them to differentiate from existing competitors doing business the old way.
Streamlined operations and improved communication with customers allowed the Client to reduce the cost of expansion to the Benelux market. An innovative app reinforced the repositioning of the brand image and helped them to differentiate from existing competitors doing business the old way.