May 31, 2024
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Service categories
Service Lines
Software Development
IT Services
Web Development
Domain focus
Banking & Financial Services
Subcategories
IT Services
Staff Augmentation
Challenge
Libertex Group, a global financial services leader, faced the challenge of modernizing its legacy systems to meet growing commercial demand. They wanted to redesign and customize their Salesforce solution for improved sales management and customer engagement.
Libertex Group, a global financial services leader, faced the challenge of modernizing its legacy systems to meet growing commercial demand. They wanted to redesign and customize their Salesforce solution for improved sales management and customer engagement.
Solution
SENLA developed a cost-effective Experience Cloud partner portal for franchisees, optimized data storage with Salesforce big objects, set up message broker integration with Kafka, and engineered the email-to-case logic among other solutions.
SENLA developed a cost-effective Experience Cloud partner portal for franchisees, optimized data storage with Salesforce big objects, set up message broker integration with Kafka, and engineered the email-to-case logic among other solutions.
Results
Libertex achieved optimized storage and better Salesforce performance. They also are happy with a cost-effective partner portal with 4 times cheaper licenses, 50% automated customer requests, real-time event tracking, and unified messenger integration. All this enhanced their customer support and sales operations.
Libertex achieved optimized storage and better Salesforce performance. They also are happy with a cost-effective partner portal with 4 times cheaper licenses, 50% automated customer requests, real-time event tracking, and unified messenger integration. All this enhanced their customer support and sales operations.