Powering a High-Performing Estate Agency Behind the Scenes
Challenge
Like many businesses, Franklyn James relies on a range of digital tools to keep day-to-day operations running smoothly. Email, property platforms, shared files, and secure workplace devices all play a role in supporting the team’s work.
After several years working with an external IT provider, the business decided it was time to introduce a more structured and proactive approach to managing its technology environment.
The team wanted reassurance that their workplace computers remained secure, that systems were being monitored and maintained properly, and that support would be available quickly whenever it was needed.
Equally important was having a partner who could take ownership of technical issues when they arose, including coordinating with third-party providers if systems or connectivity problems occurred.
Having previously worked with members of the Sereno team, Franklyn James already had confidence in their approach and chose to move their IT support to Sereno in 2024.
Like many businesses, Franklyn James relies on a range of digital tools to keep day-to-day operations running smoothly. Email, property platforms, shared files, and secure workplace devices all play a role in supporting the team’s work.
After several years working with an external IT provider, the business decided it was time to introduce a more structured and proactive approach to managing its technology environment.
The team wanted reassurance that their workplace computers remained secure, that systems were being monitored and maintained properly, and that support would be available quickly whenever it was needed.
Equally important was having a partner who could take ownership of technical issues when they arose, including coordinating with third-party providers if systems or connectivity problems occurred.
Having previously worked with members of the Sereno team, Franklyn James already had confidence in their approach and chose to move their IT support to Sereno in 2024.
Solution
Sereno began the partnership with a structured and well organised onboarding process, ensuring the transition to a new IT provider was handled smoothly and without disruption to the team.
From the start, the focus was not only on resolving support requests quickly, but on introducing clearer standards and proactive oversight across the business’s technology environment.
Sereno provides responsive day-to-day IT support through a dedicated service desk, with engineers available to assist whenever technical issues arise. A user-friendly support portal allows the Franklyn James team to log requests easily and keep track of their IT needs in one place.
Alongside this, Sereno helps maintain the security and stability of workplace computers by monitoring systems and addressing potential issues before they become problems.
The Sereno team also works closely with Franklyn James when external providers are involved. When a major broadband provider outage caused disruption, the team stepped in to coordinate with the provider and work through the issue as quickly as possible, helping minimise the impact on the business.
Sereno began the partnership with a structured and well organised onboarding process, ensuring the transition to a new IT provider was handled smoothly and without disruption to the team.
From the start, the focus was not only on resolving support requests quickly, but on introducing clearer standards and proactive oversight across the business’s technology environment.
Sereno provides responsive day-to-day IT support through a dedicated service desk, with engineers available to assist whenever technical issues arise. A user-friendly support portal allows the Franklyn James team to log requests easily and keep track of their IT needs in one place.
Alongside this, Sereno helps maintain the security and stability of workplace computers by monitoring systems and addressing potential issues before they become problems.
The Sereno team also works closely with Franklyn James when external providers are involved. When a major broadband provider outage caused disruption, the team stepped in to coordinate with the provider and work through the issue as quickly as possible, helping minimise the impact on the business.
Results
Since partnering with Sereno in 2024, Franklyn James has experienced a noticeably smoother and more dependable IT support experience.
Systems are actively monitored, support requests are handled quickly, and the team has confidence that their technology environment is being properly managed.
As a result, Franklyn James now benefits from:
- Fast, responsive IT support whenever it’s needed
- A smooth onboarding process that ensured a seamless transition
- Improved cybersecurity protections across workplace devices
- A simple, user-friendly portal for managing IT requests
- Reliable systems that support the team’s day-to-day operations
- Support coordinating with third-party providers when required
Most importantly, Sereno keeps the technology side of the business running smoothly in the background. This allows the Franklyn James team to focus on serving their clients and managing properties across Docklands and East London.
Since partnering with Sereno in 2024, Franklyn James has experienced a noticeably smoother and more dependable IT support experience.
Systems are actively monitored, support requests are handled quickly, and the team has confidence that their technology environment is being properly managed.
As a result, Franklyn James now benefits from:
- Fast, responsive IT support whenever it’s needed
- A smooth onboarding process that ensured a seamless transition
- Improved cybersecurity protections across workplace devices
- A simple, user-friendly portal for managing IT requests
- Reliable systems that support the team’s day-to-day operations
- Support coordinating with third-party providers when required
Most importantly, Sereno keeps the technology side of the business running smoothly in the background. This allows the Franklyn James team to focus on serving their clients and managing properties across Docklands and East London.