Happy Skin
Challenge
Happy Skin is a leading beauty brand with 100+ branches in the Philippines. Founded in 2013, the company aspired to digitalize its store operations for seamless expansion and unified analytics management. Their outdated and disoriented system was a bottleneck in their sales operations and data visualization. The company staff were not able to track sales, manage inventory, monitor order requests, handle vendors, record customer information, or offer loyalty programs. Moreover, the stakeholders had limited visibility into their store performance and customer analytics. They needed to urgently digitalize their stores with software systems to manage sales operations, elevate customer experience, and smartly analyze all data in one place.
Happy Skin is a leading beauty brand with 100+ branches in the Philippines. Founded in 2013, the company aspired to digitalize its store operations for seamless expansion and unified analytics management. Their outdated and disoriented system was a bottleneck in their sales operations and data visualization. The company staff were not able to track sales, manage inventory, monitor order requests, handle vendors, record customer information, or offer loyalty programs. Moreover, the stakeholders had limited visibility into their store performance and customer analytics. They needed to urgently digitalize their stores with software systems to manage sales operations, elevate customer experience, and smartly analyze all data in one place.
Solution
Our team devised a roadmap to build a Beauty Associate app for stores to help them automate and streamline sales operations. It gave the company staff real-time access to operational insights across supply chain, sales, and finance teams. The app also has an admin portal to record and analyze customer data, helping the company understand customer preferences and improve their experiences. Moreover, we backed the app with modular or microservice components that offer more flexibility to scale, innovate, and release new features quickly.
Our team devised a roadmap to build a Beauty Associate app for stores to help them automate and streamline sales operations. It gave the company staff real-time access to operational insights across supply chain, sales, and finance teams. The app also has an admin portal to record and analyze customer data, helping the company understand customer preferences and improve their experiences. Moreover, we backed the app with modular or microservice components that offer more flexibility to scale, innovate, and release new features quickly.
Results
Our solution took Happy Skin's month-end manual reporting to a digital screen, where they can track, monitor, and analyze everything in real time. The employees and stakeholders now have access to highly accurate key business metrics like store performance, customer feedback, sales, inventory, and orders in one place. This has significantly improved the operational efficiency, increased the accuracy, elevated customer experience, and boosted data transparency & visibility.
Our approach addressed Happy Skin's operational bottlenecks and optimized them with a cutting-edge technology solution for higher efficiency and growth.
Our solution took Happy Skin's month-end manual reporting to a digital screen, where they can track, monitor, and analyze everything in real time. The employees and stakeholders now have access to highly accurate key business metrics like store performance, customer feedback, sales, inventory, and orders in one place. This has significantly improved the operational efficiency, increased the accuracy, elevated customer experience, and boosted data transparency & visibility.
Our approach addressed Happy Skin's operational bottlenecks and optimized them with a cutting-edge technology solution for higher efficiency and growth.