Apr 01, 2021
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Empowering Employees To Care

Empowering Employees To Care

2-3 months
United States
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Service categories
Service Lines
Software Development
Domain focus


Like many of the clients we meet, ChenMed had purchased a standard, out-of-the-box Salesforce solution that didn’t meet their needs. Frustrated with the platform, employees had stopped using Salesforce and reverted to their old systems, creating widespread confusion and lack of operational visibility. Unclear on how to move forward with their investment, ChenMed hired us to help get them back on track.


After a careful evaluation, we proposed to customize their current Salesforce solution, to meet their organization’s various needs which included providing executives with better visibility into daily operations, streamlining reporting, and to provide existing/potential patients with relevant news and event information.


The results were monumental and far exceeded ChenMed’s expectations— employees now had the tools they needed to properly enter and track data within Salesforce, executives had a clear view of daily operations, and patients could stay up-to-date on the latest news and ChenMed events. Plus, all critical data was now safely stored and centrally located within Salesforce making it easy-to-access, read and report on.