Apr 01, 2021
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Service categories
Service Lines
Software Development
Domain focus
Transportation & Logistics
Challenge
Alce Distributors was struggling to effectively run their shipping, logistics & business operations and adequately respond to internal and external environmental factors. They came to us with the following challenge- to streamline their CRM platform and help the company deliver a more efficient shipping experience for their customers.
Alce Distributors was struggling to effectively run their shipping, logistics & business operations and adequately respond to internal and external environmental factors. They came to us with the following challenge- to streamline their CRM platform and help the company deliver a more efficient shipping experience for their customers.
Solution
After a quick assessment of their existing operational capabilities, tools and interviews with stakeholders, we determined that a comprehensive solution which would include moving the company onto the cloud, establishing door-to-door logistics, automating their delivery chain, and implementing strict security measures that controlled the level of access employees had to customer data was needed.
After a quick assessment of their existing operational capabilities, tools and interviews with stakeholders, we determined that a comprehensive solution which would include moving the company onto the cloud, establishing door-to-door logistics, automating their delivery chain, and implementing strict security measures that controlled the level of access employees had to customer data was needed.
Results
Alce Distributors saw immediate results, from day one. With their new system in place, they could now resolve their employee, third-party and customer claims quickly and efficiently; they could share accurate pricing for all services, regardless of purchase location and shipping destination; and finally provide customers with real-time status updates on their deliveries, including service disruptions if applicable. With these improvements, employee engagement skyrocketed and customer satisfaction reached an all time high, helping Alce turn around the business.
Alce Distributors saw immediate results, from day one. With their new system in place, they could now resolve their employee, third-party and customer claims quickly and efficiently; they could share accurate pricing for all services, regardless of purchase location and shipping destination; and finally provide customers with real-time status updates on their deliveries, including service disruptions if applicable. With these improvements, employee engagement skyrocketed and customer satisfaction reached an all time high, helping Alce turn around the business.