Mar 24, 2021
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Service categories
Service Lines
Software Development
Domain focus
Healthcare
Challenge
Phase One required the team to implement a brand new video-chat component. It would enable a patient to seek healthcare advice from a doctor online using an appointment booking system or a live online queue.
In Phase Two, MDBerry outlined a course to improve the customer experience and allow the software to be utilized in the regulatory framework of new markets.
Phase One required the team to implement a brand new video-chat component. It would enable a patient to seek healthcare advice from a doctor online using an appointment booking system or a live online queue.
In Phase Two, MDBerry outlined a course to improve the customer experience and allow the software to be utilized in the regulatory framework of new markets.
Solution
WebRTC integration (relatively new technology then)
Connectivity and data transfer workarounds
STUN and TURN servers provided by Twilio as a bridge between devices
Compliance with HIPAA requirements checklist
Access and clearances for users coming in from different networks
Email marketing software integration
Cloud-based SMS communication platform integration
WebRTC integration (relatively new technology then)
Connectivity and data transfer workarounds
STUN and TURN servers provided by Twilio as a bridge between devices
Compliance with HIPAA requirements checklist
Access and clearances for users coming in from different networks
Email marketing software integration
Cloud-based SMS communication platform integration
Results
Smart IT retired the legacy CRM software and developed a custom CRM software solution enriched with a new set of features and third party integrations:
- Customized video streaming
- Low-latency network configuration
Cross-compatibility with all devices
- Appointment scheduling
- Access and permissions
- Online survey form for new clients
- Email marketing services integration
- Cloud communication platform integration
- Continuous support and maintenance
Smart IT retired the legacy CRM software and developed a custom CRM software solution enriched with a new set of features and third party integrations:
- Customized video streaming
- Low-latency network configuration
Cross-compatibility with all devices
- Appointment scheduling
- Access and permissions
- Online survey form for new clients
- Email marketing services integration
- Cloud communication platform integration
- Continuous support and maintenance