Apr 18, 2024
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Service categories
Service Lines
Mobile Development
Domain focus
Manufacturing
Programming language
SQL
Frameworks
Cordova
.NET
Phonegap
Challenge
Before the app, Exide's dealers were facing some tough challenges. They had to manage orders manually, which was slow and prone to mistakes. Keeping track of inventory was a headache, leading to stock issues.
Plus, communication between everyone involved, from dealers to retailers, was scattered and ineffective. Add to that, getting real-time product info was a struggle, making quick customer service a challenge.
Before the app, Exide's dealers were facing some tough challenges. They had to manage orders manually, which was slow and prone to mistakes. Keeping track of inventory was a headache, leading to stock issues.
Plus, communication between everyone involved, from dealers to retailers, was scattered and ineffective. Add to that, getting real-time product info was a struggle, making quick customer service a challenge.
Solution
To tackle these issues, we rolled out some smart solutions. We offered specialized training to dealers to help them get the hang of the new digital tools for orders and inventory.
We made sure the app was easy to use right from the start with a smooth onboarding process. With advanced analytics, dealers could now spot sales trends and manage inventory better.
We also added a unified chat feature for smoother communication and even introduced AI chatbots to handle customer queries faster.
Plus, we kept the support going, always ready to tweak and improve the app based on what the dealers needed.
To tackle these issues, we rolled out some smart solutions. We offered specialized training to dealers to help them get the hang of the new digital tools for orders and inventory.
We made sure the app was easy to use right from the start with a smooth onboarding process. With advanced analytics, dealers could now spot sales trends and manage inventory better.
We also added a unified chat feature for smoother communication and even introduced AI chatbots to handle customer queries faster.
Plus, we kept the support going, always ready to tweak and improve the app based on what the dealers needed.
Results
With the Exide Access App in place, operations saw a big boost in efficiency due to automated order management. Communication improved significantly, strengthening business ties and raising customer satisfaction. The app also marked a digital shift for dealers, enhancing their online presence and competitive edge. Dealers gave positive feedback, praising the app's user-friendly design and seamless features, highlighting its transformative impact on their daily tasks.
With the Exide Access App in place, operations saw a big boost in efficiency due to automated order management. Communication improved significantly, strengthening business ties and raising customer satisfaction. The app also marked a digital shift for dealers, enhancing their online presence and competitive edge. Dealers gave positive feedback, praising the app's user-friendly design and seamless features, highlighting its transformative impact on their daily tasks.
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