Jul 11, 2023
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ChatGPT-based AI Helper

4-6 months
Spain, Barcelona
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Service categories
Service Lines
Artificial Intelligence
Big Data
Software Development
Domain focus
Programming language
Big Data
Data Analytics
Text Analytics
Software Development
Startups Software


Typically, agents use templates created within CXM, based on the most common questions. They need to find the template in the database. Tags and descriptions are used for this purpose. Creating and searching for templates can be time-consuming. ioni reduces this time by analyzing the context using AI technology and, based on information from the knowledge base or any other source of truth, provides a draft answer.


ioni is a web application with an integrated Generative AI algorithm that analyzes provided data and returns necessary information requested by the user. ioni also allows users to add missing data to the knowledge base and improve the quality of answers in such a way. You may use the section “Add data" to add any HTML or text pages to the AI database. ioni uses state-of-the-art large language models (LLM) developed by top providers such as HuggingFace (open-source), OpenAI, and Cohere. In technical terms, we employ embeddings for AI-powered search capabilities and prompt engineering for effective text manipulation.


By using ioni, you can quickly create replacements for existing templates for popular requests, while also building a repository of draft answers for less common inquiries as the process is automatic. The result is a high level of customer satisfaction due to the combination of speed and quality in providing responses. The ability to generate accurate and timely answers to a wide range of inquiries, both common and uncommon, contributes to a positive customer experience.
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