May 22, 2023
No image
Ongoing
Multilingual data entry, validation, and processing support solutions for an Italy-based company
<$5,000
more 1 year
Italy
10+
Service categories
Service Lines
IT Services
Domain focus
Business Services
Subcategories
IT Services
Outsourcing
Challenge
At SunTec, we hold multilingual capabilities in 25+ languages. However, the biggest challenge was understanding the client's industry-specific terminology and data (that was solely in the Italian language). It was crucial to capture this information accurately to generate precise reports for the client.
At SunTec, we hold multilingual capabilities in 25+ languages. However, the biggest challenge was understanding the client's industry-specific terminology and data (that was solely in the Italian language). It was crucial to capture this information accurately to generate precise reports for the client.
Solution
Timely and accurate data entry: Multilingual services for the client's portals
To effectively tackle the challenge of the language barrier & project-related terminology, we decided to conduct training sessions for our team. The client-led training sessions helped us understand the project's objectives, timelines, and expected outcomes. Additionally, we provided specialized training on the jargon related to the project's domain and scope.
Timely and accurate data entry: Multilingual services for the client's portals
To effectively tackle the challenge of the language barrier & project-related terminology, we decided to conduct training sessions for our team. The client-led training sessions helped us understand the project's objectives, timelines, and expected outcomes. Additionally, we provided specialized training on the jargon related to the project's domain and scope.
Results
-The client's data entry time reduced by 70%, enabling their team to focus on core business functions rather than investing most of their time in collecting, entering & managing data.
-Impressed by the quality of services offered, the client has made us their ongoing data entry and management partner.
-The client's data entry time reduced by 70%, enabling their team to focus on core business functions rather than investing most of their time in collecting, entering & managing data.
-Impressed by the quality of services offered, the client has made us their ongoing data entry and management partner.