Oct 20, 2022
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Service categories
Service Lines
Web Development
Domain focus
Telecommunications
Programming language
PHP
CMS solutions
Drupal
Challenge
The challenges for this project are:
1- Accelerate time-to-market
2- API integration and data synchronization
3- Improve website performance
4- Allow Customer Service to see through the client's eyes
The challenges for this project are:
1- Accelerate time-to-market
2- API integration and data synchronization
3- Improve website performance
4- Allow Customer Service to see through the client's eyes
Solution
1- To accelerate time-to-market we leveraged Acquia's product suite. Acquia Cloud for hosting, Acquia Lightning to bootstrap the project and Acquia BLT to improve efficiency and collaboration.
2- Consumers can shop the catalogue through a custom-built API that connects to 3 different systems (Canada Post's app, Videotron's ID portal and Backend BSS server). Symetris also installed a solution that allowed a safe migration from an external database.
3- Following development best practices, Symetris considered the performance and load capabilities of integrated systems to match Drupal Platform requirements.
4- Mirroring the customer interface experience, Videotron service support is now able to see through the eyes of their customers, log in as a client and get access to their interface.
1- To accelerate time-to-market we leveraged Acquia's product suite. Acquia Cloud for hosting, Acquia Lightning to bootstrap the project and Acquia BLT to improve efficiency and collaboration.
2- Consumers can shop the catalogue through a custom-built API that connects to 3 different systems (Canada Post's app, Videotron's ID portal and Backend BSS server). Symetris also installed a solution that allowed a safe migration from an external database.
3- Following development best practices, Symetris considered the performance and load capabilities of integrated systems to match Drupal Platform requirements.
4- Mirroring the customer interface experience, Videotron service support is now able to see through the eyes of their customers, log in as a client and get access to their interface.
Results
By connecting customer data from multiple APIs, Videotron is able to offer customers a seamless experience and accelerates the Helix platform’s time-to-market.
The speed of execution by Symetris has been able to maximize ROI, guarantee exceptional performance and engage all stakeholders to exceed expectations.
By connecting customer data from multiple APIs, Videotron is able to offer customers a seamless experience and accelerates the Helix platform’s time-to-market.
The speed of execution by Symetris has been able to maximize ROI, guarantee exceptional performance and engage all stakeholders to exceed expectations.