AI-Driven CRM Platform for Scaling Enterprises
Challenge
Kizen CRM – AI-Driven CRM Platform for Scaling Enterprises
Industries: Enterprise SaaS, Healthcare, Insurance, Finance, B2B Services
Timeline: 2019 – Ongoing
Stack: Node.js, React.js, AWS, CI/CD, Docker, Kubernetes, Helm, Terraform, Jenkins, Zabbix, Cypress
A fast-growing CRM company needed to:
Launch a more flexible and scalable version of their platform
Maintain stability under high data load and diverse industry use cases
Shorten release cycles and reduce infrastructure complexity
Seamlessly integrate external engineers into their agile workflow
→ Pain points we solved:
• Unstable deployments
• Long time-to-market
• Lack of modularity across business cases
• Pressure on internal teams to scale rapidly
Kizen CRM – AI-Driven CRM Platform for Scaling Enterprises
Industries: Enterprise SaaS, Healthcare, Insurance, Finance, B2B Services
Timeline: 2019 – Ongoing
Stack: Node.js, React.js, AWS, CI/CD, Docker, Kubernetes, Helm, Terraform, Jenkins, Zabbix, Cypress
A fast-growing CRM company needed to:
Launch a more flexible and scalable version of their platform
Maintain stability under high data load and diverse industry use cases
Shorten release cycles and reduce infrastructure complexity
Seamlessly integrate external engineers into their agile workflow
→ Pain points we solved:
• Unstable deployments
• Long time-to-market
• Lack of modularity across business cases
• Pressure on internal teams to scale rapidly
Solution
We delivered a full-scope modernization of the CRM platform by:
Redesigning and rebuilding core platform modules
Enabling performance at scale across healthcare, insurance, and finance sectors
Implementing robust automation and QA processes for reliable releases
Aligning closely with the client’s internal team to ensure consistent delivery
Supporting the product globally through a follow-the-sun support model
→ Why clients choose us:
• We integrate fast and adapt to existing workflows
• We support mission-critical platforms in complex industries
• We ensure release stability, even under pressure
• We don't just build — we scale and support
We delivered a full-scope modernization of the CRM platform by:
Redesigning and rebuilding core platform modules
Enabling performance at scale across healthcare, insurance, and finance sectors
Implementing robust automation and QA processes for reliable releases
Aligning closely with the client’s internal team to ensure consistent delivery
Supporting the product globally through a follow-the-sun support model
→ Why clients choose us:
• We integrate fast and adapt to existing workflows
• We support mission-critical platforms in complex industries
• We ensure release stability, even under pressure
• We don't just build — we scale and support
Results
New version of Kizen CRM launched and adopted across enterprise clients
Faster deployments and reduced operational costs thanks to DevOps automation
High product stability and test coverage, reducing post-release incidents
Scalable architecture that supports growth into new verticals
Long-term partnership with shared agile processes and continuous improvement
→ Measurable wins:
• Faster release cycles
• Expansion into banking and enterprise B2B
New version of Kizen CRM launched and adopted across enterprise clients
Faster deployments and reduced operational costs thanks to DevOps automation
High product stability and test coverage, reducing post-release incidents
Scalable architecture that supports growth into new verticals
Long-term partnership with shared agile processes and continuous improvement
→ Measurable wins:
• Faster release cycles
• Expansion into banking and enterprise B2B
