Aug 15, 2023
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Revolutionizing Customer experience:  The Banco Industrial Digital Transformation Journey
Ongoing

Revolutionizing Customer experience: The Banco Industrial Digital Transformation Journey

$50,000+
more 1 year
Guatemala
6-9
Service categories
Service Lines
IT Services
Domain focus
Banking & Financial Services
Subcategories
IT Services
Staff Augmentation

Challenge

To facilitate their digital transformation initiative, the bank embarked on the development of a new app aimed at enhancing user engagement. In this endeavor, a specialized team of six IT professionals was formed to seamlessly merge with the bank's in-house unit. This collaborative approach ensured the effective creation and successful market launch of the app, underscoring the bank's commitment to innovation and customer-centric solutions.

Solution

Formation of Specialized IT Team: A team of six skilled IT professionals was assembled to develop a new app aimed at boosting user engagement as part of the bank's digital transformation initiative. Seamless Collaboration: The IT team seamlessly merged with the bank's in-house unit, fostering effective communication and shared goals throughout the development process. Agile Approach: Regular meetings, workshops, and technical sessions ensured alignment and allow for real-time adjustments, enabling an agile development process.

Results

To facilitate their digital transformation initiative, the bank embarked on the development of a new app aimed at enhancing user engagement. In this endeavor, a specialized team of six IT professionals was formed to seamlessly merge with the bank's in-house unit. This collaborative approach ensured the effective creation and successful market launch of the app, underscoring the bank's commitment to innovation and customer-centric solutions.