Oct 03, 2025
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CustomTsFactory
Completed

CustomTsFactory

$5,000+
7-12 months
United States, Texas
10+
Service categories
Service Lines
Design
Domain focus
Commerce
CMS solutions
WordPress

Challenge

The website lacked an interactive customization tool, limiting user engagement. Despite growing demand, customers couldn’t personalize products easily, which hurt conversion rates. Our first task as a website development company was to integrate a product designer who worked across devices and categories.

With a growing catalog and B2B clientele, the business needed advanced features like bulk ordering, dynamic pricing, and smoother UX. Without scalable systems, managing retail and wholesale users was inefficient. We focused on a website design and development solution to address these gaps.

Solution

To meet CustomTsFactory’s needs, we built a WordPress-powered platform using Lumise to deliver powerful customization tools and streamline both B2B and retail operations. As a web design and development agency, we ensured the experience was smooth, scalable, and mobile-responsive.

  • Integrated Lumise Product Designer with drag-and-drop editing, real-time previews, and print-ready output
  • Developed a WooCommerce product system with flexible options, category filters, and inventory controls
  • Built a partner portal with custom quotes, volume pricing, and repeat ordering options
  • Redesigned the site with a clean, fast, and intuitive layout to enhance usability

We also added tools to improve efficiency and engagement. Our website design and development agency was focused on giving customers control while enabling backend scalability.

Results

  • The Lumise integration significantly boosted engagement, with more customers completing personalized designs and checking out
  • B2B orders increased due to streamlined bulk ordering, quick reordering, and better communication via the new partner portal
  • The catalog expanded across multiple product types, doubling inventory while maintaining smooth management through WooCommerce
  • Enhanced mobile UX and faster performance led to higher satisfaction and repeat orders from both retail and corporate customers
  • The new experience enhanced brand positioning and set a new benchmark in custom eCommerce, powered by a professional web design company