Sep 30, 2021
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Service categories
Service Lines
Software Development
Domain focus
Banking & Financial Services
Other
Programming language
CSS
Java
JavaScript
Frameworks
Angular.js
Challenge
⦁ Increased wait time for the customers
⦁ Susceptible to errors while doing the data entry (e.g. Customer ID card number)
⦁ Inefficient and sometimes incomplete filing of physical and scanned records causing major compliance issues
⦁ Print the transaction, and then collect signature manually and later scan that transaction document with signature to the system is a long process
⦁ Increased wait time for the customers
⦁ Susceptible to errors while doing the data entry (e.g. Customer ID card number)
⦁ Inefficient and sometimes incomplete filing of physical and scanned records causing major compliance issues
⦁ Print the transaction, and then collect signature manually and later scan that transaction document with signature to the system is a long process
Solution
We developed a hybrid lightweight desktop application to read the smart card data, fill/save directly into the customer master in the backend via REST APIs. Then, from within in the same browser session, the users are able to do a scan / upload and send the scanned data to DMS. This solution brought down the customer KYC process from 15 minutes to less than 1 minute!
The solution was initially rolled out in all branches of LuluEx in UAE in 2017 and within a year it has been deployed across 5 countries, UAE, Kuwait, Qatar, Bahrain, and Malaysia.
We developed a hybrid lightweight desktop application to read the smart card data, fill/save directly into the customer master in the backend via REST APIs. Then, from within in the same browser session, the users are able to do a scan / upload and send the scanned data to DMS. This solution brought down the customer KYC process from 15 minutes to less than 1 minute!
The solution was initially rolled out in all branches of LuluEx in UAE in 2017 and within a year it has been deployed across 5 countries, UAE, Kuwait, Qatar, Bahrain, and Malaysia.
Results
⦁ Made the KYC and e-Signature process completely digital
⦁ Brought down the KYC and e-Signature process from 15 minutes to < 1 minute.
⦁ Saved time of the branch staff and the customer
⦁ Almost 35% increase compliance and less audit issues
⦁ Minimized manual data entry errors in the customer master
⦁ Improved Customer Satisfaction, Customer Engagement and Overall customer experience at branches.
⦁ Made the KYC and e-Signature process completely digital
⦁ Brought down the KYC and e-Signature process from 15 minutes to < 1 minute.
⦁ Saved time of the branch staff and the customer
⦁ Almost 35% increase compliance and less audit issues
⦁ Minimized manual data entry errors in the customer master
⦁ Improved Customer Satisfaction, Customer Engagement and Overall customer experience at branches.