A Modern Framework for Growth: The My Essentials Redesign Journey
Challenge
Troy Web Consulting led a comprehensive frontend redesign of the My Essentials insurance management platform to support its evolution into a scalable, enterprise-level system. This will help transition the application to the Vue 3 framework and implement a unified design system to ensure a more cohesive and modern user experience. The redesign emphasizes flexibility and autonomy—replacing hard-coded logic with dynamic configurations that allow My Essentials administrators to manage plans and policies without ongoing developer support.
Informed by user feedback, the new platform will streamline enrollment and claims processes, introduce customizable policy rules, and support a broader range of insurable categories. This evolution not only enhances user empowerment, making them feel “designed for” rather than simply handed a design, but also positions the platform for sustainable growth and operational efficiency.
Troy Web Consulting led a comprehensive frontend redesign of the My Essentials insurance management platform to support its evolution into a scalable, enterprise-level system. This will help transition the application to the Vue 3 framework and implement a unified design system to ensure a more cohesive and modern user experience. The redesign emphasizes flexibility and autonomy—replacing hard-coded logic with dynamic configurations that allow My Essentials administrators to manage plans and policies without ongoing developer support.
Informed by user feedback, the new platform will streamline enrollment and claims processes, introduce customizable policy rules, and support a broader range of insurable categories. This evolution not only enhances user empowerment, making them feel “designed for” rather than simply handed a design, but also positions the platform for sustainable growth and operational efficiency.
Solution
The team took a collaborative, user-centered approach focused on long-term scalability and maintainability. Team members visited the My Essentials office to meet with stakeholders and users and identified critical business goals, system pain points, and user needs. We intentionally started the redesign without a design system in mind, allowing for creative exploration before building a custom design system from the ground up—one that reflects and organizes around our most important design decisions, rather than being influenced by a pre-built framework.
The team took a collaborative, user-centered approach focused on long-term scalability and maintainability. Team members visited the My Essentials office to meet with stakeholders and users and identified critical business goals, system pain points, and user needs. We intentionally started the redesign without a design system in mind, allowing for creative exploration before building a custom design system from the ground up—one that reflects and organizes around our most important design decisions, rather than being influenced by a pre-built framework.
Results
Our Agile approach for this project allowed for iterative refinement, early validation, and flexibility as requirements evolve. Prioritizing a unified design language and clear documentation ensured future enhancements could be implemented efficiently. Strengthening cross-functional communication between designers, developers, and product owners will help to align frontend redesign to backend restructuring. This proactive, transparent approach has laid the foundation for a resilient and adaptable enterprise platform.
Our Agile approach for this project allowed for iterative refinement, early validation, and flexibility as requirements evolve. Prioritizing a unified design language and clear documentation ensured future enhancements could be implemented efficiently. Strengthening cross-functional communication between designers, developers, and product owners will help to align frontend redesign to backend restructuring. This proactive, transparent approach has laid the foundation for a resilient and adaptable enterprise platform.