Aug 04, 2023
No image
Ongoing
Custom application development for a multinational pharmaceutical company
$100,000+
more 1 year
United States
6-9
Service categories
Service Lines
Software Development
Domain focus
Healthcare
Challenge
The Challenge
The client had a manually-driven, ordering process for their B2B customers, with a back office team updating and managing the orders through their Enterprise Resource Planning (ERP) system. This system used a lot of manual labor when monitoring the orders, which affected the business objectives of the client and slowed down the process significantly. Additionally, they needed to maintain a seamless connection with their customers, who often raised requests to provide them with an efficient tool to place and track orders and manage documents without the need to connect with their back-end team.
The Challenge
The client had a manually-driven, ordering process for their B2B customers, with a back office team updating and managing the orders through their Enterprise Resource Planning (ERP) system. This system used a lot of manual labor when monitoring the orders, which affected the business objectives of the client and slowed down the process significantly. Additionally, they needed to maintain a seamless connection with their customers, who often raised requests to provide them with an efficient tool to place and track orders and manage documents without the need to connect with their back-end team.
Solution
The Solution
After a detailed discovery and planning, we engineered a customized ordering portal based on microservices architecture for their B2B customers. This portal provides end-to-end solutions for the entire ordering process, packed with all the necessary documentation and certification management functionalities relevant to the pharmaceutical industry. The portal is integrated with the client's back-end ERP and enables a new-age digital platform for their customers to easily order, stay connected and manage their transactions.
The Solution
After a detailed discovery and planning, we engineered a customized ordering portal based on microservices architecture for their B2B customers. This portal provides end-to-end solutions for the entire ordering process, packed with all the necessary documentation and certification management functionalities relevant to the pharmaceutical industry. The portal is integrated with the client's back-end ERP and enables a new-age digital platform for their customers to easily order, stay connected and manage their transactions.
Results
There was an 80% reduction in the workload of the back-end team as the portal simplified the entire ordering process which saved 35% of overhead cost per order within 3 months since its launch.
The portal also enabled the client to stay more connected to their customers and improved their overall user experience and brand loyalty.
There was an 80% reduction in the workload of the back-end team as the portal simplified the entire ordering process which saved 35% of overhead cost per order within 3 months since its launch.
The portal also enabled the client to stay more connected to their customers and improved their overall user experience and brand loyalty.