Challenge
A Norwegian telecom company serving SMBs across Europe was facing serious bottlenecks in managing B2B contracts and invoicing. Their internal systems were outdated, requiring manual processes to track client usage, generate invoices, and monitor payments. Invoices often took up to two weeks to send out, and payments were delayed by as much as three months — significantly affecting cash flow and customer satisfaction.
The business complexity made things worse: each client had unique tariffs, contracts, and usage policies, and there was no unified system to manage this data. Integrating telecom tools, banking systems, and client-facing functionality into one platform posed a serious architectural challenge.
A Norwegian telecom company serving SMBs across Europe was facing serious bottlenecks in managing B2B contracts and invoicing. Their internal systems were outdated, requiring manual processes to track client usage, generate invoices, and monitor payments. Invoices often took up to two weeks to send out, and payments were delayed by as much as three months — significantly affecting cash flow and customer satisfaction.
The business complexity made things worse: each client had unique tariffs, contracts, and usage policies, and there was no unified system to manage this data. Integrating telecom tools, banking systems, and client-facing functionality into one platform posed a serious architectural challenge.
Solution
Custom CRM for Telecom B2B Needs
We customized an open-source CRM to accelerate development while keeping it adaptable. The system supported multiple users under a single business account, detailed service usage views, and centralized contract management.
Smart Contract and Tariff Logic
We developed a flexible module to define and manage telecom service packages, dynamic tariffs, and overuse conditions. It automatically applied pricing and rules based on contract terms, ensuring accuracy and consistency.
Real-Time Usage Tracking and Billing Automation
To prevent underbilling, we integrated real-time service usage monitoring directly into the CRM. The system tracked each user’s data and service consumption, flagged overuse, and triggered additional billing actions automatically.
Robust Invoicing Engine
We built a custom invoicing engine capable of handling both automated and manual invoice workflows. Accountants could review, edit, and approve invoices, while the system ensured timely generation based on usage and contract data.
Banking API Integration
Using REST API connections, we integrated the CRM with the client’s banking systems. This enabled real-time reconciliation, payment tracking, and automatic updates to customer statuses. The platform also provided clear cash flow visibility, showing invoiced amounts versus actual revenue received.
Custom CRM for Telecom B2B Needs
We customized an open-source CRM to accelerate development while keeping it adaptable. The system supported multiple users under a single business account, detailed service usage views, and centralized contract management.
Smart Contract and Tariff Logic
We developed a flexible module to define and manage telecom service packages, dynamic tariffs, and overuse conditions. It automatically applied pricing and rules based on contract terms, ensuring accuracy and consistency.
Real-Time Usage Tracking and Billing Automation
To prevent underbilling, we integrated real-time service usage monitoring directly into the CRM. The system tracked each user’s data and service consumption, flagged overuse, and triggered additional billing actions automatically.
Robust Invoicing Engine
We built a custom invoicing engine capable of handling both automated and manual invoice workflows. Accountants could review, edit, and approve invoices, while the system ensured timely generation based on usage and contract data.
Banking API Integration
Using REST API connections, we integrated the CRM with the client’s banking systems. This enabled real-time reconciliation, payment tracking, and automatic updates to customer statuses. The platform also provided clear cash flow visibility, showing invoiced amounts versus actual revenue received.
Results
- Invoice Delivery Time Reduced: From 2 weeks to same-day automated processing
- Payment Delays Cut: From up to 3 months to near real-time tracking
- Operational Efficiency Improved: Manual tracking efforts significantly reduced
- Revenue Protection: Overuse detection ensured accurate billing and no lost income
- Scalability: The platform was built to support growth and evolving contract structures
- Invoice Delivery Time Reduced: From 2 weeks to same-day automated processing
- Payment Delays Cut: From up to 3 months to near real-time tracking
- Operational Efficiency Improved: Manual tracking efforts significantly reduced
- Revenue Protection: Overuse detection ensured accurate billing and no lost income
- Scalability: The platform was built to support growth and evolving contract structures