Jun 07, 2022
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Service categories
Service Lines
Software Development
Domain focus
Other
Challenge
Insureon is an online insurance agency and brokerage. They were looking to build a marketing and sales automation platform to enhance their staff's performance and customer experience.
Insureon is an online insurance agency and brokerage. They were looking to build a marketing and sales automation platform to enhance their staff's performance and customer experience.
Solution
Velvetech modernized company's existing legacy system and implemented an AI-Call Analytics solution with speech-to-text transcription. Technologies used: C#, Python, PHP, Google Speech API, Spring.NET, RingCentral, XSELL.
Velvetech modernized company's existing legacy system and implemented an AI-Call Analytics solution with speech-to-text transcription. Technologies used: C#, Python, PHP, Google Speech API, Spring.NET, RingCentral, XSELL.
Results
Thanks to the solution, Insureon saw an average call-handle time for their agents had dropped by as much as 45% and experienced a 52% lift in customer conversion rates.
Thanks to the solution, Insureon saw an average call-handle time for their agents had dropped by as much as 45% and experienced a 52% lift in customer conversion rates.