May 22, 2024
No image
Service categories
Service Lines
IT Services
Domain focus
Telecommunications
Subcategories
IT Services
Staff Augmentation
Challenge
Compliance: ensuring our representatives possess a thorough understanding of how Comcast’s larger Enterprize solution affects Masergy’s.
Technical Expertise: Software-defined wide area networks are complex systems that demand additional training for some of our developers.
Scedhuling: optimizing team hours to match Comcast’s demand while maintaining individual employee efficiency.
Account Management: Equipping our team with the ability to efficiently navigate customer accounts, manage billing inquiries, and process service modifications.
Compliance: ensuring our representatives possess a thorough understanding of how Comcast’s larger Enterprize solution affects Masergy’s.
Technical Expertise: Software-defined wide area networks are complex systems that demand additional training for some of our developers.
Scedhuling: optimizing team hours to match Comcast’s demand while maintaining individual employee efficiency.
Account Management: Equipping our team with the ability to efficiently navigate customer accounts, manage billing inquiries, and process service modifications.
Solution
Improved Customer Satisfaction: Better network speeds are the best way to improve customer satisfaction.
Enterprise Solutions:
CRM Software: Used a CRM system to manage customer interactions, track service issues, and maintain detailed account information.
Internal Knowledge Base: Created detailed reports on website and network performance to identify areas that needed improvement.
Improved Customer Satisfaction: Better network speeds are the best way to improve customer satisfaction.
Enterprise Solutions:
CRM Software: Used a CRM system to manage customer interactions, track service issues, and maintain detailed account information.
Internal Knowledge Base: Created detailed reports on website and network performance to identify areas that needed improvement.
Results
Our successful delivery of CX support empowered Comcast to:
Reduce Customer Churn: Minimize customer dissatisfaction and service cancellations
by improving services and managing complaints.
Optimize Operational Efficiency: Our staff augmentation service lets Comcast update their networks faster, on a leaner budget.
Established a data collection framework that supplements Comcast Corps’ overall data pool.
Our successful delivery of CX support empowered Comcast to:
Reduce Customer Churn: Minimize customer dissatisfaction and service cancellations
by improving services and managing complaints.
Optimize Operational Efficiency: Our staff augmentation service lets Comcast update their networks faster, on a leaner budget.
Established a data collection framework that supplements Comcast Corps’ overall data pool.