Custom ERP with AI-Powered Document Search for a Global Maritime & Energy Operator
Challenge
This organization operates at a global scale in maritime transport and energy infrastructure: vessels, projects, contracts, and decades of accumulated documentation. Key processes lived in disconnected tools, with no single system linking operations, contracts, and documents. The knowledge existed, but finding it meant digging through folders, filenames, and colleagues' memory. Every hour spent searching was an hour taken from real work, and at this scale, the cost added up across the whole organization.
This organization operates at a global scale in maritime transport and energy infrastructure: vessels, projects, contracts, and decades of accumulated documentation. Key processes lived in disconnected tools, with no single system linking operations, contracts, and documents. The knowledge existed, but finding it meant digging through folders, filenames, and colleagues' memory. Every hour spent searching was an hour taken from real work, and at this scale, the cost added up across the whole organization.
Solution
Webisoft designed and delivered a custom ERP built around how the client actually operates: processes, data, and documentation unified in one connected platform, rather than forcing the company into generic software. We then added an AI search and document retrieval layer on top. Staff describe what they're looking for in natural language, and the system finds the right documents by understanding meaning, not just keywords. The archive went from passive storage to a knowledge base that answers back, and the system gets more useful as more documents flow through it, not harder to navigate.
Webisoft designed and delivered a custom ERP built around how the client actually operates: processes, data, and documentation unified in one connected platform, rather than forcing the company into generic software. We then added an AI search and document retrieval layer on top. Staff describe what they're looking for in natural language, and the system finds the right documents by understanding meaning, not just keywords. The archive went from passive storage to a knowledge base that answers back, and the system gets more useful as more documents flow through it, not harder to navigate.
Results
The client now runs on a single custom ERP built around its own operations. Staff retrieve documents and answers in seconds through natural-language AI search instead of digging through archives manually. Institutional knowledge that used to live in one person's memory of where a file was is now searchable by anyone. Time spent searching for information dropped sharply, freeing that time for the work it was meant to support. Webisoft continues to support and expand the platform as part of an ongoing technical partnership with the client.
The client now runs on a single custom ERP built around its own operations. Staff retrieve documents and answers in seconds through natural-language AI search instead of digging through archives manually. Institutional knowledge that used to live in one person's memory of where a file was is now searchable by anyone. Time spent searching for information dropped sharply, freeing that time for the work it was meant to support. Webisoft continues to support and expand the platform as part of an ongoing technical partnership with the client.