Cooper&Hunter: AI for customer calls

Individually develop an online telephony platform, and implement serial number input using AI for voice recognition 01/ To build an infrastructure for online telephony. 02/ Create a web application for VOIP management and service call processing management. 03/ Implement voice recognition functionality in the platform using AI.

We developed a complex VOIP business platform from scratch In most cloud IP telephony services, such features are not available today. The solution ensures the processing of telephone requests by sales, support, and service departments. The user can dictate the serial number of his product into the microphone, and AI instantly transforms what he hears into text for automatic search in the database.

Automation of application processing and a new level of service The new online telephony platform helped Cooper&Hunter simplify and speed up internal processes for working with clients and saved managers tens of hours of working time. At the same time, the company's clients received faster and better service. If earlier during the “high season” the user could remain without a response from the manager due to excessive load on the call center, now not a single call is lost in the system.