Feb 25, 2023
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Service categories
Service Lines
Cloud Consulting
IT Services
Domain focus
Telecommunications
Frameworks
React.js
Subcategories
Cloud Consulting
SaaS
IT Services
VoIP
Challenge
If we talk about the main challenges that we faced while working on the project, they include:
1.lack of experience in the VoIP industry and the necessary experts in our team;
2.agreeing on the initial project architecture;
3.regular updates of the project requirements by the client.
If we talk about the main challenges that we faced while working on the project, they include:
1.lack of experience in the VoIP industry and the necessary experts in our team;
2.agreeing on the initial project architecture;
3.regular updates of the project requirements by the client.
Solution
During the development process, we managed to create an intuitive and easy-to-integrate solution consisting of three main parts:
1.WEB PLATFORM:
a website with dynamic infographics that presents the service, sells VoIP features, and provides access to a personal account
2.PERSONAL ACCOUNT:
where users can quickly and easily (in comparison with competitive VoIP phone systems for business) replenish their account through a built-in billing tool, select a virtual number, choose additional services such as transfer, forwarding, and intercepting calls, as well as fine-tune their telephony
3.A DIGITAL IP:
a digital IP phone accessible directly from the browser, equipped with a dial pad, contact log, caller list, call recording functionality, etc.
During the development process, we managed to create an intuitive and easy-to-integrate solution consisting of three main parts:
1.WEB PLATFORM:
a website with dynamic infographics that presents the service, sells VoIP features, and provides access to a personal account
2.PERSONAL ACCOUNT:
where users can quickly and easily (in comparison with competitive VoIP phone systems for business) replenish their account through a built-in billing tool, select a virtual number, choose additional services such as transfer, forwarding, and intercepting calls, as well as fine-tune their telephony
3.A DIGITAL IP:
a digital IP phone accessible directly from the browser, equipped with a dial pad, contact log, caller list, call recording functionality, etc.
Results
Although we did not have relevant experience in the field of IP telephony, the VoIP development was successful
After 10 months of our work, the project was launched and fully met the client's expectations.
Now, the client’s plans include expanding the geography of the service, as well as adding SMS messaging functions and ready-made modules for integrating telephony into popular CRM systems.
Although we did not have relevant experience in the field of IP telephony, the VoIP development was successful
After 10 months of our work, the project was launched and fully met the client's expectations.
Now, the client’s plans include expanding the geography of the service, as well as adding SMS messaging functions and ready-made modules for integrating telephony into popular CRM systems.
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