Feb 25, 2023
No image

Creating a SaaS IP telephony service from scratch

7-12 months
view project
Service categories
Service Lines
Cloud Consulting
IT Services
Domain focus
Cloud Consulting
IT Services


If we talk about the main challenges that we faced while working on the project, they include: 1.lack of experience in the VoIP industry and the necessary experts in our team; 2.agreeing on the initial project architecture; 3.regular updates of the project requirements by the client.


During the development process, we managed to create an intuitive and easy-to-integrate solution consisting of three main parts: 1.WEB PLATFORM: a website with dynamic infographics that presents the service, sells VoIP features, and provides access to a personal account 2.PERSONAL ACCOUNT: where users can quickly and easily (in comparison with competitive VoIP phone systems for business) replenish their account through a built-in billing tool, select a virtual number, choose additional services such as transfer, forwarding, and intercepting calls, as well as fine-tune their telephony 3.A DIGITAL IP: a digital IP phone accessible directly from the browser, equipped with a dial pad, contact log, caller list, call recording functionality, etc.


Although we did not have relevant experience in the field of IP telephony, the VoIP development was successful After 10 months of our work, the project was launched and fully met the client's expectations. Now, the client’s plans include expanding the geography of the service, as well as adding SMS messaging functions and ready-made modules for integrating telephony into popular CRM systems.
No image
No image
No image