Challenge
HIMSS is an enterprise-level organization with a huge amount of data to manage and process. Our team needs to understand each part of HIMSS’s business processes and the different CRM tools that the business uses.
The first challenge was fragmentation. With multiple websites serving different stakeholder groups (providers, attendees, sponsors, partners), each had separate login credentials. Also, HIMSS processes and handles a huge amount of data on a daily basis. Users should be able to log in to their accounts with the same credentials on any website owned or operated by HIMSS.
The firm also relied on multiple CRM platforms that were not in sync with each other. When event information changed in one system, it didn’t automatically sync everywhere else. Costs could be cut by reducing the number of different API calls used on the websites.
The next big challenge was that users should be able to view upcoming events with associated dates and times. It didn’t happen, so we had to make something custom to solve this issue. The website should automate event data management to reduce the administrative burden.
HIMSS is an enterprise-level organization with a huge amount of data to manage and process. Our team needs to understand each part of HIMSS’s business processes and the different CRM tools that the business uses.
The first challenge was fragmentation. With multiple websites serving different stakeholder groups (providers, attendees, sponsors, partners), each had separate login credentials. Also, HIMSS processes and handles a huge amount of data on a daily basis. Users should be able to log in to their accounts with the same credentials on any website owned or operated by HIMSS.
The firm also relied on multiple CRM platforms that were not in sync with each other. When event information changed in one system, it didn’t automatically sync everywhere else. Costs could be cut by reducing the number of different API calls used on the websites.
The next big challenge was that users should be able to view upcoming events with associated dates and times. It didn’t happen, so we had to make something custom to solve this issue. The website should automate event data management to reduce the administrative burden.
Solution
The ideal solution that we proposed will also optimize the website’s SEO, conversion rate, quality, and speed. To find this optimal solution, it was necessary to fully understand the client’s complete requirements. After that, this is what we presented:
- Developed a complete Drupal CMS solution to handle an enterprise-level website with massive amounts of data.
- Built a middleware server to retrieve event and session data from different CRMs. Websites can then collect event data from this centralized middleware server.
- Created a custom SSO (Single Sign-On) module that helped users to only have one set of credentials to log in to any HIMSS-operated website.
- Made a custom module to display an event calendar. This shows event information with specific dates and time slots.
- Designed custom modules to automate jobs like importing event data, removing expired events, and sending event notifications to users.
The ideal solution that we proposed will also optimize the website’s SEO, conversion rate, quality, and speed. To find this optimal solution, it was necessary to fully understand the client’s complete requirements. After that, this is what we presented:
- Developed a complete Drupal CMS solution to handle an enterprise-level website with massive amounts of data.
- Built a middleware server to retrieve event and session data from different CRMs. Websites can then collect event data from this centralized middleware server.
- Created a custom SSO (Single Sign-On) module that helped users to only have one set of credentials to log in to any HIMSS-operated website.
- Made a custom module to display an event calendar. This shows event information with specific dates and time slots.
- Designed custom modules to automate jobs like importing event data, removing expired events, and sending event notifications to users.
Results
The implemented solution transformed HIMSS's digital ecosystem by centralizing data management, streamlining user authentication, and automating critical business processes. A custom Single Sign-On (SSO) system enabled users to access all HIMSS-operated websites using a single set of credentials, significantly enhancing the user experience. The middleware server unified data from multiple CRM platforms, ensuring consistent event information across websites while reducing API dependencies and manual synchronization efforts. Automated workflows for importing event data, removing expired events, and sending notifications minimized administrative overhead and improved operational efficiency. Additionally, the custom event calendar provided users with accurate event schedules, dates, and session details, making event discovery and registration more seamless. Built on Drupal, the scalable enterprise CMS now efficiently manages large volumes of content and user data while delivering improved performance, enhanced SEO, greater reliability, and a future-ready foundation for continued digital growth.
The implemented solution transformed HIMSS's digital ecosystem by centralizing data management, streamlining user authentication, and automating critical business processes. A custom Single Sign-On (SSO) system enabled users to access all HIMSS-operated websites using a single set of credentials, significantly enhancing the user experience. The middleware server unified data from multiple CRM platforms, ensuring consistent event information across websites while reducing API dependencies and manual synchronization efforts. Automated workflows for importing event data, removing expired events, and sending notifications minimized administrative overhead and improved operational efficiency. Additionally, the custom event calendar provided users with accurate event schedules, dates, and session details, making event discovery and registration more seamless. Built on Drupal, the scalable enterprise CMS now efficiently manages large volumes of content and user data while delivering improved performance, enhanced SEO, greater reliability, and a future-ready foundation for continued digital growth.
