Document360 is a SaaS-based knowledge management platform designed to help businesses build and maintain documentation portals. It supports the creation of customer-facing knowledge bases, internal wikis, standard operating procedures, and API documentation. The platform provides a dual-editor experience (Markdown and WYSIWYG), version control, category management, and AI-assisted writing and search capabilities. Teams can customize the appearance of their knowledge base with themes and branding options, manage access through role-based permissions, and analyze content performance via built-in analytics. Document360 integrates with a range of third-party tools including CRMs, support platforms, and communication apps. It is used by support, product, and technical writing teams to reduce support ticket volume, onboard employees, and maintain up-to-date documentation. The platform is available as a cloud-hosted solution with tiered subscription plans suited to teams of varying sizes.
Target audience and deployment
- Startup
- SMB
- Mid-market
- Enterprise
- Cloud
Key features
Use cases
- Build customer-facing self-service knowledge bases
- Manage internal documentation and wikis
- Publish API and developer documentation
- Reduce support ticket volume
- Onboard employees with structured documentation
- Collaborate on documentation with version control
Best for
- Customer support teams who need to reduce ticket volume through self-service help content
- Technical writers who need to create and maintain structured product documentation
- Product managers who need to publish and version internal and external knowledge bases
- IT and operations teams who need to centralize internal SOPs and process documentation
Integrations
Automation platforms
Zapier
Communication
Slack, Microsoft Teams
CRM & sales
Salesforce, HubSpot
Project management
Jira
Analytics & BI
Google Analytics
Marketing
Intercom, Freshdesk
Customer support
Zendesk
Other
Microsoft Azure Active Directory