Helpjuice is a knowledge base software designed to help companies build and maintain self-service support portals and internal wikis. It provides a rich text editor for authoring articles, version control, and multi-language support. The platform includes AI-powered search to help users find relevant content quickly, as well as detailed analytics that show which articles are being read, what searches are failing, and how content is performing. Teams can collaborate on articles with role-based permissions and workflows. Helpjuice supports custom branding and domain mapping so organizations can present the knowledge base under their own brand. It is used by customer support teams to reduce ticket volume, by HR and operations teams for internal documentation, and by product teams for user-facing help centers. The platform integrates with tools such as Slack, Salesforce, Zendesk, and others. Helpjuice is offered as a cloud-hosted SaaS product with tiered subscription pricing based on the number of users.
Target audience and deployment
- Startup
- SMB
- Mid-market
- Enterprise
- Cloud
- API
Key features
Use cases
- Build a customer-facing self-service help center
- Reduce support ticket volume
- Manage internal company documentation
- Analyze content performance and search gaps
- Collaborate on article authoring and review
- Deliver multilingual knowledge base content
Best for
- Customer support managers who need to reduce inbound ticket volume through self-service
- Operations teams who need to centralize and maintain internal company documentation
- Product and support teams who need to publish and manage a branded external help center
- Knowledge managers who need analytics to identify and close content gaps
Integrations
Automation platforms
Zapier
Communication
Slack
CRM & sales
Salesforce
Analytics & BI
Google Analytics
Marketing
Intercom
Customer support
Zendesk, Freshdesk
Other
Microsoft Teams