Omnichat is a conversational commerce and customer engagement platform designed primarily for retail and e-commerce businesses in Asia. It consolidates messaging channels including WhatsApp, Facebook Messenger, Instagram, LINE, and WeChat into a single inbox, allowing customer service teams to manage conversations efficiently. The platform offers chatbot automation for customer support and sales workflows, enabling businesses to handle inquiries, send broadcast messages, and run retargeting campaigns through social messaging apps. Omnichat also provides tools for WhatsApp Business API integration, allowing companies to send transactional notifications and promotional messages at scale. Additional capabilities include a shared team inbox, customer data management, and integration with e-commerce platforms to support order tracking and cart recovery. The platform is oriented toward helping brands in Hong Kong, Taiwan, and broader Southeast Asia drive online-to-offline conversions and improve customer retention through chat-based interactions.
Target audience and deployment
- SMB
- Mid-market
- Enterprise
- Cloud
Key features
Use cases
- Centralize multi-channel customer messaging
- Automate customer support with chatbots
- Run broadcast and retargeting campaigns
- Recover abandoned carts via chat
- Manage WhatsApp Business API communications
- Enable online-to-offline customer conversion
Best for
- Retail and e-commerce brands who need to manage customer conversations across multiple social messaging channels
- Customer service managers who need to streamline team inbox operations and reduce response times
- Marketing teams who need to run targeted broadcast campaigns through WhatsApp and social messaging apps
- E-commerce operators in Asia who need to automate cart recovery and order notifications via chat
Integrations
Communication
WhatsApp, Facebook Messenger, Instagram, LINE, WeChat
E-commerce
Shopify, SHOPLINE