All-in-one healthcare platform for Opioid Crisis Response Teams
Challenge
About the Project
Our client set out to build a privacy-first, HIPAA- and 42 CFR–compliant platform tailored to support diverse populations impacted by the opioid crisis. The web and mobile application replaces fragmented, manual workflows with an automated, centralized solution. It enables teams to manage patients, monitor progress, communicate securely, track medications, refer individuals to community resources, and evaluate outcomes over time. The platform also integrates with analytics and third-party services to support funding reports, policy decisions, and public health initiatives. Akveo software development company was chosen to lead the full-cycle development process — from architecture to deployment.
Challenge
Opioid response teams lacked a standardized, digital solution for managing caseloads and tracking interventions. Many relied on spreadsheets and paper records, limiting their ability to measure what works and improve outcomes. Without centralized systems, policies couldn’t be tested at scale, and data remained fragmented across counties.
Goldie needed to centralize critical workflows into a single secure platform that would work reliably both online and offline, support regional differences, and maintain full HIPAA and 42 CFR compliance.
About the Project
Our client set out to build a privacy-first, HIPAA- and 42 CFR–compliant platform tailored to support diverse populations impacted by the opioid crisis. The web and mobile application replaces fragmented, manual workflows with an automated, centralized solution. It enables teams to manage patients, monitor progress, communicate securely, track medications, refer individuals to community resources, and evaluate outcomes over time. The platform also integrates with analytics and third-party services to support funding reports, policy decisions, and public health initiatives. Akveo software development company was chosen to lead the full-cycle development process — from architecture to deployment.
Challenge
Opioid response teams lacked a standardized, digital solution for managing caseloads and tracking interventions. Many relied on spreadsheets and paper records, limiting their ability to measure what works and improve outcomes. Without centralized systems, policies couldn’t be tested at scale, and data remained fragmented across counties.
Goldie needed to centralize critical workflows into a single secure platform that would work reliably both online and offline, support regional differences, and maintain full HIPAA and 42 CFR compliance.
Solution
Akveo team handled end-to-end development, including system architecture, backend and frontend development, real-time messaging, mobile offline sync logic, and infrastructure deployment on AWS to ensure security, compliance, and scalability.
HIPAA compliance
To achieve HIPAA compliance the application follows these key practices:
Database Security:Multi-Tenant Architecture: Isolate tenant data via separate schemas and apply proper role-based access control.
Backups: Ensure automated and secure backups are in place.
Authentication and Access Control:User authentication with strong password policies.
Implement role-based access control in the app, following the least privilege principle.
Data Transmission Security:Ensure all data transmitted between clients and the server is encrypted using HTTPS.
Offline first
The application is based on the offline-first principle. This means that the app should work offline. Data synchronization with the global system state occurs when an internet connection is available.
To implement this approach, it was decided to divide the API into two types: read and write APIs.
Sending emails
The application provides the ability to send emails to patients on behalf of the tenant. To do this, administrators enter their email address in the control panel, which is then used as the sender's address
SMS chats
Users and patients can communicate via SMS, implemented in a chat format. Each tenant is assigned a phone number used for sending and receiving SMS messages. The chat is updated in real-time.
Notifications
Users of the application receive notifications about changes via push notifications and in-app notifications. They can interact with the notifications to navigate or quickly perform actions within the app.
Scheduled jobs
The system has an automatic logic that allows actions to be performed without user involvement, such as status changes, task creation, report generation, and so on.
Integration with Analytics services
For data analysis, the application integrates with third-party services, providing access to data in a format suitable for analysis. These systems use the provided data to visually display various business process metrics.
Public API
In addition to using the system within the mobile application, there is the possibility of integration with other solutions and teams through a public API.
Akveo team handled end-to-end development, including system architecture, backend and frontend development, real-time messaging, mobile offline sync logic, and infrastructure deployment on AWS to ensure security, compliance, and scalability.
HIPAA compliance
To achieve HIPAA compliance the application follows these key practices:
Database Security:Multi-Tenant Architecture: Isolate tenant data via separate schemas and apply proper role-based access control.
Backups: Ensure automated and secure backups are in place.
Authentication and Access Control:User authentication with strong password policies.
Implement role-based access control in the app, following the least privilege principle.
Data Transmission Security:Ensure all data transmitted between clients and the server is encrypted using HTTPS.
Offline first
The application is based on the offline-first principle. This means that the app should work offline. Data synchronization with the global system state occurs when an internet connection is available.
To implement this approach, it was decided to divide the API into two types: read and write APIs.
Sending emails
The application provides the ability to send emails to patients on behalf of the tenant. To do this, administrators enter their email address in the control panel, which is then used as the sender's address
SMS chats
Users and patients can communicate via SMS, implemented in a chat format. Each tenant is assigned a phone number used for sending and receiving SMS messages. The chat is updated in real-time.
Notifications
Users of the application receive notifications about changes via push notifications and in-app notifications. They can interact with the notifications to navigate or quickly perform actions within the app.
Scheduled jobs
The system has an automatic logic that allows actions to be performed without user involvement, such as status changes, task creation, report generation, and so on.
Integration with Analytics services
For data analysis, the application integrates with third-party services, providing access to data in a format suitable for analysis. These systems use the provided data to visually display various business process metrics.
Public API
In addition to using the system within the mobile application, there is the possibility of integration with other solutions and teams through a public API.
Results
Robust & Secure Healthcare App
- Fully operational, multi-tenant platform
- HIPAA and 42 CFR–compliant architecture
- Real-time communication and patient tracking across regions
Optimized Field Operations
- Offline-first mobile app tailored for field teams
- Seamless access and updates regardless of connectivity
Scalable Public Health Insights - Centralized data foundation
- Supports policy-making, funding allocation, and long-term planning
Robust & Secure Healthcare App
- Fully operational, multi-tenant platform
- HIPAA and 42 CFR–compliant architecture
- Real-time communication and patient tracking across regions
Optimized Field Operations
- Offline-first mobile app tailored for field teams
- Seamless access and updates regardless of connectivity
Scalable Public Health Insights - Centralized data foundation
- Supports policy-making, funding allocation, and long-term planning