Challenge
Businesses receive customer messages across websites, email, SMS, WhatsApp, and other channels, making support difficult to manage consistently. Generic chatbots can also provide inaccurate information. The goal was to build an AI support solution that answers from trusted business documents, provides source citations, and works across multiple communication channels.
Businesses receive customer messages across websites, email, SMS, WhatsApp, and other channels, making support difficult to manage consistently. Generic chatbots can also provide inaccurate information. The goal was to build an AI support solution that answers from trusted business documents, provides source citations, and works across multiple communication channels.
Solution
AppliconSoft designed and developed Chat Cactus, an AI-powered customer support SaaS platform that helps businesses build AI agents, connect multiple communication channels, and provide accurate automated responses based on their own business information.
What We Built
- AI agents powered by business-specific knowledge
- Document upload and automatic content indexing
- Retrieval Augmented Generation with source citations
- Website chat widget and multi-channel integrations
- Gmail, SMS, WhatsApp, Telegram, Slack, Discord, and Messenger support
- Channel-specific response formatting
- OpenAI and Claude model integration
- Usage limits and subscription management
- Encrypted access tokens and secure data handling
- Conversation history with referenced sources
- REST API for custom integrations
A key challenge was building an AI system that retrieves information from business documents and provides source-backed responses. The platform also handles different authentication and response formats across multiple channels.
Technology Stack:
Next.js, React, Python, FastAPI, MySQL, OpenAI API, Claude, Retrieval Augmented Generation, Vector Database, Twilio, REST APIs and cloud infrastructure.
AppliconSoft designed and developed Chat Cactus, an AI-powered customer support SaaS platform that helps businesses build AI agents, connect multiple communication channels, and provide accurate automated responses based on their own business information.
What We Built
- AI agents powered by business-specific knowledge
- Document upload and automatic content indexing
- Retrieval Augmented Generation with source citations
- Website chat widget and multi-channel integrations
- Gmail, SMS, WhatsApp, Telegram, Slack, Discord, and Messenger support
- Channel-specific response formatting
- OpenAI and Claude model integration
- Usage limits and subscription management
- Encrypted access tokens and secure data handling
- Conversation history with referenced sources
- REST API for custom integrations
A key challenge was building an AI system that retrieves information from business documents and provides source-backed responses. The platform also handles different authentication and response formats across multiple channels.
Technology Stack:
Next.js, React, Python, FastAPI, MySQL, OpenAI API, Claude, Retrieval Augmented Generation, Vector Database, Twilio, REST APIs and cloud infrastructure.
Results
Chat Cactus brings AI-powered customer support, knowledge retrieval, multi-channel messaging, and business integrations into one scalable platform. It helps businesses automate repetitive customer questions while giving support teams visibility into conversations and the sources behind AI-generated answers.
Chat Cactus brings AI-powered customer support, knowledge retrieval, multi-channel messaging, and business integrations into one scalable platform. It helps businesses automate repetitive customer questions while giving support teams visibility into conversations and the sources behind AI-generated answers.
