Sep 15, 2023
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Cloud PBX Solution
Completed

Cloud PBX Solution

$50,000+
more 1 year
Poland
10+
view project
Service categories
Service Lines
Cloud Consulting
Software Development
IT Services
Domain focus
Telecommunications
Programming language
C/C++
Java
PHP
Frameworks
Laravel
Node.js
Spring
Subcategories
Cloud Consulting
SaaS
IT Services
VoIP

Challenge

- Need for a unique technological solution that would allow the customer to offer unique PBX features to the market - Dependence on the roadmap of suppliers in case of using ready-made PBX solutions of the carrier class - Lack of special software features that the company would offer to the market

Solution

Industry-standard features: * Multi-Level IVRs * Call Distribution Algorithms * Call Recordings * Web Control Panel * SIP Connection * Call Forwarding * Call Queueing * Conferencing * Virtual Fax Machine * Integration with the Billing System Premium services: * Call History and Analytics * Call Tracking * Outbound Automatic Calls Scheduler * Speech Recognition and Analytics * Voice and Chatbots Editor * Build-in CRM Systems Integrations * Public API

Results

✅ Increased customer acquisition by 500% (10,000 customers before the implementation and 60,000 after) ✅ Improved customer satisfaction score (CSAT) by 3,2% (96.8% before the implementation and 99.998% after) ✅ Decreased churn rate by 80% (5% per month before the implementation and 1% after)