Cloud PBX Solution
Challenge
- Need for a unique technological solution that would allow the customer to offer unique PBX features to the market - Dependence on the roadmap of suppliers in case of using ready-made PBX solutions of the carrier class - Lack of special software features that the company would offer to the market
- Need for a unique technological solution that would allow the customer to offer unique PBX features to the market - Dependence on the roadmap of suppliers in case of using ready-made PBX solutions of the carrier class - Lack of special software features that the company would offer to the market
Solution
Industry-standard features: * Multi-Level IVRs * Call Distribution Algorithms * Call Recordings * Web Control Panel * SIP Connection * Call Forwarding * Call Queueing * Conferencing * Virtual Fax Machine * Integration with the Billing System Premium services: * Call History and Analytics * Call Tracking * Outbound Automatic Calls Scheduler * Speech Recognition and Analytics * Voice and Chatbots Editor * Build-in CRM Systems Integrations * Public API
Industry-standard features: * Multi-Level IVRs * Call Distribution Algorithms * Call Recordings * Web Control Panel * SIP Connection * Call Forwarding * Call Queueing * Conferencing * Virtual Fax Machine * Integration with the Billing System Premium services: * Call History and Analytics * Call Tracking * Outbound Automatic Calls Scheduler * Speech Recognition and Analytics * Voice and Chatbots Editor * Build-in CRM Systems Integrations * Public API
Results
✅ Increased customer acquisition by 500% (10,000 customers before the implementation and 60,000 after) ✅ Improved customer satisfaction score (CSAT) by 3,2% (96.8% before the implementation and 99.998% after) ✅ Decreased churn rate by 80% (5% per month before the implementation and 1% after)
✅ Increased customer acquisition by 500% (10,000 customers before the implementation and 60,000 after) ✅ Improved customer satisfaction score (CSAT) by 3,2% (96.8% before the implementation and 99.998% after) ✅ Decreased churn rate by 80% (5% per month before the implementation and 1% after)