Sep 15, 2023
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Service categories
Service Lines
Cloud Consulting
Software Development
IT Services
Domain focus
Telecommunications
Programming language
C/C++
Java
PHP
Frameworks
Laravel
Node.js
Spring
Subcategories
Cloud Consulting
SaaS
IT Services
VoIP
Challenge
- Need for a unique technological solution that would allow the customer to offer unique PBX features to the market
- Dependence on the roadmap of suppliers in case of using ready-made PBX solutions of the carrier class
- Lack of special software features that the company would offer to the market
- Need for a unique technological solution that would allow the customer to offer unique PBX features to the market
- Dependence on the roadmap of suppliers in case of using ready-made PBX solutions of the carrier class
- Lack of special software features that the company would offer to the market
Solution
Industry-standard features:
* Multi-Level IVRs
* Call Distribution Algorithms
* Call Recordings
* Web Control Panel
* SIP Connection
* Call Forwarding
* Call Queueing
* Conferencing
* Virtual Fax Machine
* Integration with the Billing System
Premium services:
* Call History and Analytics
* Call Tracking
* Outbound Automatic Calls Scheduler
* Speech Recognition and Analytics
* Voice and Chatbots Editor
* Build-in CRM Systems Integrations
* Public API
Industry-standard features:
* Multi-Level IVRs
* Call Distribution Algorithms
* Call Recordings
* Web Control Panel
* SIP Connection
* Call Forwarding
* Call Queueing
* Conferencing
* Virtual Fax Machine
* Integration with the Billing System
Premium services:
* Call History and Analytics
* Call Tracking
* Outbound Automatic Calls Scheduler
* Speech Recognition and Analytics
* Voice and Chatbots Editor
* Build-in CRM Systems Integrations
* Public API
Results
✅ Increased customer acquisition by 500% (10,000 customers before the implementation and 60,000 after)
✅ Improved customer satisfaction score (CSAT) by 3,2% (96.8% before the implementation and 99.998% after)
✅ Decreased churn rate by 80% (5% per month before the implementation and 1% after)
✅ Increased customer acquisition by 500% (10,000 customers before the implementation and 60,000 after)
✅ Improved customer satisfaction score (CSAT) by 3,2% (96.8% before the implementation and 99.998% after)
✅ Decreased churn rate by 80% (5% per month before the implementation and 1% after)