Sep 15, 2023
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Service categories
Service Lines
IT Services
Domain focus
Other
Programming language
C/C++
JavaScript
Python
Frameworks
Flask
React.js
Subcategories
IT Services
Chatbot Development
Challenge
1️⃣ The existing IVR system lacked crucial functionalities such as speech synthesis and recognition and integration with CRM.
2️⃣ Integrations with new CRM systems were only available based on the company's roadmap or through custom orders, with implementation time taking up to 6 months. The customer did not have the flexibility to implement custom integrations without the assistance of programmers.
3️⃣There were no customer automated services for text channels such as SMS and instant messengers.
1️⃣ The existing IVR system lacked crucial functionalities such as speech synthesis and recognition and integration with CRM.
2️⃣ Integrations with new CRM systems were only available based on the company's roadmap or through custom orders, with implementation time taking up to 6 months. The customer did not have the flexibility to implement custom integrations without the assistance of programmers.
3️⃣There were no customer automated services for text channels such as SMS and instant messengers.
Solution
We have developed a robust solution that seamlessly integrates a voice robot with their existing standard IVR system.
Automated flows:
* Text-to-Speech, Speech Recognition, NLP/NLU
* Cloud PBX Functions
* Conditional Logic
* Flow Parts as Procedures
* Geo-Location Algorithms
* Delayed Response
* Outbound Dialer and Messages Broadcaster
* HTTP-Based Integrations, Google Sheets Integration
* Audio, video, image, and document files media storage
Web Control Panel:
* No-Code Flow Visual Editor
* Text and Voice Channels Setup
* Agents and Groups Management
* Outbound Dialer and Messages Broadcasting Configuration
* Active and Finished Dialogs Viewer
* Call Recordings and Transcription Viewer
* Billing Data Access
We have developed a robust solution that seamlessly integrates a voice robot with their existing standard IVR system.
Automated flows:
* Text-to-Speech, Speech Recognition, NLP/NLU
* Cloud PBX Functions
* Conditional Logic
* Flow Parts as Procedures
* Geo-Location Algorithms
* Delayed Response
* Outbound Dialer and Messages Broadcaster
* HTTP-Based Integrations, Google Sheets Integration
* Audio, video, image, and document files media storage
Web Control Panel:
* No-Code Flow Visual Editor
* Text and Voice Channels Setup
* Agents and Groups Management
* Outbound Dialer and Messages Broadcasting Configuration
* Active and Finished Dialogs Viewer
* Call Recordings and Transcription Viewer
* Billing Data Access
Results
1️⃣ This integration resulted in a 1.5-year reduction in the solution's time to launch compared to starting from scratch.
2️⃣ The revenue increased within two years, exceeding a more than 300% growth rate.
3️⃣ The company successfully expanded its market share by 16%.
1️⃣ This integration resulted in a 1.5-year reduction in the solution's time to launch compared to starting from scratch.
2️⃣ The revenue increased within two years, exceeding a more than 300% growth rate.
3️⃣ The company successfully expanded its market share by 16%.
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