Sep 15, 2023
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Service categories
Service Lines
Web Development
Domain focus
Other
Programming language
JavaScript
PHP
Frameworks
Backbone
jQuery
Zend
Challenge
* Difficulties in assisting their clients with initial setup and providing ongoing support
* No means to effectively upsell additional services
* Necessity for an efficient system for creating tickets to streamline their interactions with clients
* Lack of an app allowing their clients to easily access and utilize the supplementary services offered
* Difficulties in assisting their clients with initial setup and providing ongoing support
* No means to effectively upsell additional services
* Necessity for an efficient system for creating tickets to streamline their interactions with clients
* Lack of an app allowing their clients to easily access and utilize the supplementary services offered
Solution
The Personal Account, developed by the byVoice team, is a user-friendly application designed to handle a substantial traffic volume of approximately 30 requests per second. This web-based solution is tailored to meet the configuration needs of cloud services like Cloud PBX and Cloud Contact Center. With the Personal Account, users can:
* Buy & Connect numbers
* Access call reports
* Review call recordings
* Monitor operator workload
* Utilize a ticketing system for customer support communication
* Generate and pay invoices
* Select call routing plans
* Manage billing
* Enable additional services for upselling purposes
* Collecting data on user behavior, including click patterns and engagement with internal banners
The Personal Account, developed by the byVoice team, is a user-friendly application designed to handle a substantial traffic volume of approximately 30 requests per second. This web-based solution is tailored to meet the configuration needs of cloud services like Cloud PBX and Cloud Contact Center. With the Personal Account, users can:
* Buy & Connect numbers
* Access call reports
* Review call recordings
* Monitor operator workload
* Utilize a ticketing system for customer support communication
* Generate and pay invoices
* Select call routing plans
* Manage billing
* Enable additional services for upselling purposes
* Collecting data on user behavior, including click patterns and engagement with internal banners
Results
✅ Increased revenue from additional services by 25%
The visual editor and advanced analytics capabilities of the Personal Account have enabled our client to successfully upsell and cross-sell additional services.
✅ Reduced support costs by 30% through self-service
Customers can now resolve issues and make configuration changes on their own, leveraging the self-service capabilities.
✅ Improved customer retention by 20%
The comprehensive call analytics and advanced features of the Personal Account have provided businesses with enhanced control and customization options for their telephony systems.
✅ Enhanced operational efficiency by 40%
The Personal Account has streamlined call processing configuration and simplified the management of voice menus and call forwarding schemes.
✅ Increased revenue from additional services by 25%
The visual editor and advanced analytics capabilities of the Personal Account have enabled our client to successfully upsell and cross-sell additional services.
✅ Reduced support costs by 30% through self-service
Customers can now resolve issues and make configuration changes on their own, leveraging the self-service capabilities.
✅ Improved customer retention by 20%
The comprehensive call analytics and advanced features of the Personal Account have provided businesses with enhanced control and customization options for their telephony systems.
✅ Enhanced operational efficiency by 40%
The Personal Account has streamlined call processing configuration and simplified the management of voice menus and call forwarding schemes.
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