Personal Account
Challenge
* Difficulties in assisting their clients with initial setup and providing ongoing support * No means to effectively upsell additional services * Necessity for an efficient system for creating tickets to streamline their interactions with clients * Lack of an app allowing their clients to easily access and utilize the supplementary services offered
* Difficulties in assisting their clients with initial setup and providing ongoing support * No means to effectively upsell additional services * Necessity for an efficient system for creating tickets to streamline their interactions with clients * Lack of an app allowing their clients to easily access and utilize the supplementary services offered
Solution
The Personal Account, developed by the byVoice team, is a user-friendly application designed to handle a substantial traffic volume of approximately 30 requests per second. This web-based solution is tailored to meet the configuration needs of cloud services like Cloud PBX and Cloud Contact Center. With the Personal Account, users can: * Buy & Connect numbers * Access call reports * Review call recordings * Monitor operator workload * Utilize a ticketing system for customer support communication * Generate and pay invoices * Select call routing plans * Manage billing * Enable additional services for upselling purposes * Collecting data on user behavior, including click patterns and engagement with internal banners
The Personal Account, developed by the byVoice team, is a user-friendly application designed to handle a substantial traffic volume of approximately 30 requests per second. This web-based solution is tailored to meet the configuration needs of cloud services like Cloud PBX and Cloud Contact Center. With the Personal Account, users can: * Buy & Connect numbers * Access call reports * Review call recordings * Monitor operator workload * Utilize a ticketing system for customer support communication * Generate and pay invoices * Select call routing plans * Manage billing * Enable additional services for upselling purposes * Collecting data on user behavior, including click patterns and engagement with internal banners
Results
✅ Increased revenue from additional services by 25% The visual editor and advanced analytics capabilities of the Personal Account have enabled our client to successfully upsell and cross-sell additional services. ✅ Reduced support costs by 30% through self-service Customers can now resolve issues and make configuration changes on their own, leveraging the self-service capabilities. ✅ Improved customer retention by 20% The comprehensive call analytics and advanced features of the Personal Account have provided businesses with enhanced control and customization options for their telephony systems. ✅ Enhanced operational efficiency by 40% The Personal Account has streamlined call processing configuration and simplified the management of voice menus and call forwarding schemes.
✅ Increased revenue from additional services by 25% The visual editor and advanced analytics capabilities of the Personal Account have enabled our client to successfully upsell and cross-sell additional services. ✅ Reduced support costs by 30% through self-service Customers can now resolve issues and make configuration changes on their own, leveraging the self-service capabilities. ✅ Improved customer retention by 20% The comprehensive call analytics and advanced features of the Personal Account have provided businesses with enhanced control and customization options for their telephony systems. ✅ Enhanced operational efficiency by 40% The Personal Account has streamlined call processing configuration and simplified the management of voice menus and call forwarding schemes.
