Sep 18, 2023
No image
Service categories
Service Lines
Cloud Consulting
IT Services
Domain focus
Telecommunications
Programming language
C/C++
Java
PHP
Frameworks
Laravel
Spring
Subcategories
Cloud Consulting
SaaS
IT Services
VoIP
Challenge
* Lack of a reliable API to integrate with CRM systems and third-party services
* Necessity for a unique selling proposition, setting the company apart from competitors lacking similar features
* Lack of software features for call center agents to automatically input call details, facts, and recordings into CRMs after each call
* Lack of automation capabilities, restricting company system's ability.
* Lack of a reliable API to integrate with CRM systems and third-party services
* Necessity for a unique selling proposition, setting the company apart from competitors lacking similar features
* Lack of software features for call center agents to automatically input call details, facts, and recordings into CRMs after each call
* Lack of automation capabilities, restricting company system's ability.
Solution
1️⃣ Integration with third-party apps through public API
We have developed a versatile public API to enrich the functionality of third-party systems. By seamlessly integrating Cloud PBX, CCC, and CRM platforms through this API, users can access a wide array of telephony features, allowing them to tailor custom integrations that cater to their specific needs. This API acts as a gateway, enabling smooth and efficient communication between systems.
2️⃣ Data exchange through CRM platform integration
We've developed pre-built integrations with popular CRMs, streamlining data exchange between Cloud PBX and CCC and CRM platforms. It allows users to synchronize data, call routing, call facts, recordings, and history with their CRMs in real time.
1️⃣ Integration with third-party apps through public API
We have developed a versatile public API to enrich the functionality of third-party systems. By seamlessly integrating Cloud PBX, CCC, and CRM platforms through this API, users can access a wide array of telephony features, allowing them to tailor custom integrations that cater to their specific needs. This API acts as a gateway, enabling smooth and efficient communication between systems.
2️⃣ Data exchange through CRM platform integration
We've developed pre-built integrations with popular CRMs, streamlining data exchange between Cloud PBX and CCC and CRM platforms. It allows users to synchronize data, call routing, call facts, recordings, and history with their CRMs in real time.
Results
✅ The enhanced capabilities and seamless integrations positioned the client as a leader in the telecommunications industry, leading to increased adoption and market share.
✅ The API's integration capabilities gave the company a unique selling proposition, setting them apart from competitors lacking similar features.
✅ Improved services and expanded market reach have significantly contributed to substantial revenue growth.
✅ The client significantly improved customer satisfaction by addressing business challenges and offering seamless integration with CRMs.
✅ The enhanced capabilities and seamless integrations positioned the client as a leader in the telecommunications industry, leading to increased adoption and market share.
✅ The API's integration capabilities gave the company a unique selling proposition, setting them apart from competitors lacking similar features.
✅ Improved services and expanded market reach have significantly contributed to substantial revenue growth.
✅ The client significantly improved customer satisfaction by addressing business challenges and offering seamless integration with CRMs.