Challenge
BAWAG, one of Austria's leading banks with over 500,000 mobile app downloads, needed to continuously evolve its core banking apps for iOS and Android inside a highly regulated financial environment.
The challenge was to modernize established user flows, reduce friction in everyday banking tasks, and unlock new product opportunities - all without compromising security, compliance, or the trust built with hundreds of thousands of active users over the bank's long history.
BAWAG, one of Austria's leading banks with over 500,000 mobile app downloads, needed to continuously evolve its core banking apps for iOS and Android inside a highly regulated financial environment.
The challenge was to modernize established user flows, reduce friction in everyday banking tasks, and unlock new product opportunities - all without compromising security, compliance, or the trust built with hundreds of thousands of active users over the bank's long history.
Solution
Cinnamon embedded a cross-functional team of product designers, Java, iOS, and Android engineers, and QA specialists directly within BAWAG's organization.
Over a multi-year partnership, the team combined strategic planning and competitive analysis with continuous wireframing, usability testing, and visual refinement, then implemented these designs hand-in-hand with BAWAG's development teams through iterative Agile sprints - ensuring every release stayed consistent, secure, and production-ready.
Cinnamon embedded a cross-functional team of product designers, Java, iOS, and Android engineers, and QA specialists directly within BAWAG's organization.
Over a multi-year partnership, the team combined strategic planning and competitive analysis with continuous wireframing, usability testing, and visual refinement, then implemented these designs hand-in-hand with BAWAG's development teams through iterative Agile sprints - ensuring every release stayed consistent, secure, and production-ready.
Results
The redesigned banking app delivered a 25% higher completion rate and 40% faster task completion times, while strengthening user trust and supporting long-term product scalability.
Through more than four years of consistent Agile delivery, Cinnamon helped BAWAG keep its mobile experience secure, dependable, and easy to use for a growing base of digital banking customers across Austria.
The redesigned banking app delivered a 25% higher completion rate and 40% faster task completion times, while strengthening user trust and supporting long-term product scalability.
Through more than four years of consistent Agile delivery, Cinnamon helped BAWAG keep its mobile experience secure, dependable, and easy to use for a growing base of digital banking customers across Austria.