Jul 18, 2024
No image
Completed
RX Transcription Tool for Eyeglass Dispensing
$50,000+
7-12 months
United States
10+
Service categories
Service Lines
Artificial Intelligence
Ecommerce
Mobile Development
Domain focus
Healthcare
Challenge
The client encountered inefficiencies in their in-store glasses ordering process, where opticians manually transcribed customer-provided RX into the client’s point of sale system. This process often diverted attention away from customer interaction, sometimes lasting 2-3 minutes for complex orders.
The main objective was to create a customized Optical Character Recognition (OCR) solution capable of securely and automatically transcribing RXs from customers in various formats. The solution aimed to reduce errors, streamline operations, and enhance both in-store and online customer experiences.
The client encountered inefficiencies in their in-store glasses ordering process, where opticians manually transcribed customer-provided RX into the client’s point of sale system. This process often diverted attention away from customer interaction, sometimes lasting 2-3 minutes for complex orders.
The main objective was to create a customized Optical Character Recognition (OCR) solution capable of securely and automatically transcribing RXs from customers in various formats. The solution aimed to reduce errors, streamline operations, and enhance both in-store and online customer experiences.
Solution
Coherent Solutions developed a groundbreaking RX transcription tool. This tool automatically extracts essential data from RX prescription images, ensuring reliable performance across varying lighting conditions, different RX formats, and other challenging scenarios. It includes error correction capabilities to promptly notify opticians and retail advisors of any inaccuracies or issues like expired RXs that could affect order processing.
Coherent Solutions developed a groundbreaking RX transcription tool. This tool automatically extracts essential data from RX prescription images, ensuring reliable performance across varying lighting conditions, different RX formats, and other challenging scenarios. It includes error correction capabilities to promptly notify opticians and retail advisors of any inaccuracies or issues like expired RXs that could affect order processing.
Results
The RX transcription solution is deployed in more than 200 physical stores owned by the client. It enhances the customer experience and improves operational efficiency by automating prescription interpretation.
The RX transcription solution is deployed in more than 200 physical stores owned by the client. It enhances the customer experience and improves operational efficiency by automating prescription interpretation.