Challenge
Furniture stores, kitchen studios and trades get inquiries from walk-ins, print ads and online marketing, but quotes went out and follow-ups were forgotten in the busy day. Inquiries sat in different places so no one had the full picture, each salesperson had to remember every call back by hand, and happy customers were rarely asked for a review or referral.
Furniture stores, kitchen studios and trades get inquiries from walk-ins, print ads and online marketing, but quotes went out and follow-ups were forgotten in the busy day. Inquiries sat in different places so no one had the full picture, each salesperson had to remember every call back by hand, and happy customers were rarely asked for a review or referral.
Solution
Devsynth built the whole LocalCockpit PRO portal on the MERN stack: MongoDB, Express, React and Node.js. Every inquiry from the website, a walk-in or an ad lands in one place. Follow-up and SMS campaigns run automatically, daily tasks tell each salesperson what to do next, and the portal asks customers for a review and a referral after each sale.
Devsynth built the whole LocalCockpit PRO portal on the MERN stack: MongoDB, Express, React and Node.js. Every inquiry from the website, a walk-in or an ad lands in one place. Follow-up and SMS campaigns run automatically, daily tasks tell each salesperson what to do next, and the portal asks customers for a review and a referral after each sale.
Results
Every inquiry now gets a quick reply and a clear next step without anyone having to remember it. Follow-up runs on schedule even on busy days, store owners see every inquiry and its stage in one place, and reviews and referrals are requested automatically after each sale.
Every inquiry now gets a quick reply and a clear next step without anyone having to remember it. Follow-up runs on schedule even on busy days, store owners see every inquiry and its stage in one place, and reviews and referrals are requested automatically after each sale.