Founded in 1997, we provide strategically aligned business and technology services to the enterprise market. Since our inception, enkompas has developed IT solutions with a broad and deep focus on strategic planning, IT service offerings, and measurable outcomes that drive value and generate results for every organization we serve. Clients can select the strategic or managed IT service offerings that best meet their needs and later expand their engagement as business requirements evolve. Our approach is flexible – not an all-or-nothing commitment.
Founded in 1997, we provide strategically aligned business and technology services to the enterprise market. Since our inception, enkompas has developed IT solutions with a broad and deep focus on strategic planning, IT service offerings, and measurable outcomes that drive value and generate results for every organization we serve. Clients can select the strategic or managed IT service offerings that best meet their needs and later expand their engagement as business requirements evolve. Our approach is flexible – not an all-or-nothing commitment.
Location and contacts
Major clients
Processes and approach
How do you gather and validate client requirements?
We start with a complimentary environment consultation: an initial discovery call followed by an on-site walkthrough of your people, systems, and security posture. We then run an assessment and audit to uncover risks and gaps, and present written recommendations tied to your business goals for your sign-off before work begins. A dedicated Relationship Manager owns the plan, with clear SLAs and a transparent contract. Essential systems go live within 30 days, and regular check-ins plus periodic audits keep requirements validated as your business changes.
How do you ensure alignment with client goals and business strategy?
Every client is paired with a dedicated Relationship Manager who builds IT planning around business objectives, not just tickets. We start with a detailed business and technology assessment, then develop a long-term strategic roadmap covering budgeting, security, and growth. Regular check-ins review progress against goals, and periodic audits and vCIO-level guidance keep technology investments aligned as priorities change. Clear SLAs and reporting keep us accountable, so IT supports where your business is heading.
Which software development methodologies do you use (e.g., Agile, Waterfall, Scrum)?
We match the methodology to the project. For infrastructure upgrades, migrations, and compliance work with fixed scope and dependencies, we use a Waterfall-style plan with defined phases, milestones, and sign-offs. For software, automation, and AI development, where requirements evolve, we use Agile, with short iterations, regular demos, and continuous client feedback. Dedicated project teams and Relationship Managers keep scope, timelines, and communication on track, and every project follows ITIL-aligned change management and documentation.
How do you keep clients and stakeholders updated on project progress?
Each project has a dedicated project team and a Relationship Manager who serves as the client's single point of contact. We set milestones and communication expectations at kickoff, then provide regular status updates and scheduled check-ins covering progress, risks, and next steps. Clients also get detailed reporting on ticket resolution and system performance, with clear SLAs for response times. Any issue or change in scope is flagged right away, so stakeholders are never surprised and decisions are made early.
How frequently do you hold check-in meetings or status updates?
We tailor the cadence to each client and project. Active projects get weekly status updates and check-ins, and larger or more complex engagements may add short touchpoints as needed. For ongoing managed services, our Relationship Managers hold regular check-ins, typically monthly or quarterly, to review ticket trends, system performance, security, and upcoming priorities. Ongoing reporting is always available, and urgent issues are communicated immediately rather than held for the next scheduled meeting.
What quality assurance practices do you follow?
Quality is built into every stage of our work. Changes are planned and documented through ITIL-aligned change management, then peer-reviewed and tested in a staging or pilot environment before reaching production. We monitor systems 24/7, track SLAs and ticket metrics, and run periodic audits, vulnerability tests, and environment assessments. As a SOC 2 Type 2 certified firm, we follow audited security and process controls. After each project, we hold a review with the client to confirm goals were met and capture lessons learned.
How do you identify and manage project risks?
We identify risks early through an initial environment assessment and audit, covering infrastructure, security, compliance, and business dependencies. Findings go into a documented risk register, ranked by likelihood and impact, with an owner and mitigation plan for each item. Before changes go live, we use backups, rollback plans, and staged testing to limit exposure. Throughout the project, our Relationship Manager reviews risks at regular check-ins and escalates issues immediately, so clients can approve any changes in scope or timeline early.
What kind of support or maintenance do you offer after delivery?
We stay with clients after delivery through ongoing managed services. Our local 24/7 helpdesk, with SLA-backed response times, is available for any issue, and proactive monitoring catches problems before users notice them. We handle patching, updates, backups, and security maintenance, and can provide on-site support when needed. A dedicated Relationship Manager continues regular check-ins, and periodic audits and assessments keep the solution secure, current, and aligned with your growing business.