Evolfe provides managed IT support for businesses, remotely across the UK and on site in and around London.
Our work can reach three independent layers of a business. Resolve fixes IT problems once they appear, covering Mac and Windows devices, Microsoft 365, Google Workspace, networks and Wi-Fi. Prevent manages the systems behind the team through monitoring, maintenance, updates, backups and security, helping prevent problems before they happen. Evolve goes deeper into how the business works, improving processes through system integration, workflow automation and custom AI agents where there is a clear business case.
A business can use one, two or all three layers. Support is available by the hour, through a monthly managed IT subscription, or at a fixed price for clearly defined work.
We listen first to understand how the team works, which systems it depends on and which constraints cannot move. We standardise the foundations that should be dependable and tailor the important processes and solutions around the business. Scope, costs, exclusions and response arrangements are agreed before work starts.
Our hands-on hardware background helps us diagnose the cause rather than recommend replacement by default.
Evolfe provides managed IT support for businesses, remotely across the UK and on site in and around London.
Our work can reach three independent layers of a business. Resolve fixes IT problems once they appear, covering Mac and Windows devices, Microsoft 365, Google Workspace, networks and Wi-Fi. Prevent manages the systems behind the team through monitoring, maintenance, updates, backups and security, helping prevent problems before they happen. Evolve goes deeper into how the business works, improving processes through system integration, workflow automation and custom AI agents where there is a clear business case.
A business can use one, two or all three layers. Support is available by the hour, through a monthly managed IT subscription, or at a fixed price for clearly defined work.
We listen first to understand how the team works, which systems it depends on and which constraints cannot move. We standardise the foundations that should be dependable and tailor the important processes and solutions around the business. Scope, costs, exclusions and response arrangements are agreed before work starts.
Our hands-on hardware background helps us diagnose the cause rather than recommend replacement by default.
Location and contacts
Major clients
Processes and approach
How do you gather and validate client requirements?
We start by mapping how the team works, which systems it depends on, where the problem appears and which constraints cannot move. We confirm the required outcome, access, dependencies and exclusions before recommending a solution.
How do you ensure alignment with client goals and business strategy?
Each recommendation is tied to a business need such as reducing disruption, removing repeated manual work, improving access control or making onboarding more consistent. We separate essential work from optional improvements so the client can choose based on priority and budget.
Which software development methodologies do you use (e.g., Agile, Waterfall, Scrum)?
We are not a general software development agency. For integrations, workflow automation and custom AI work, we use short delivery stages: define the workflow, test with representative data, release in a controlled way and adjust after real use.
How do you keep clients and stakeholders updated on project progress?
The client knows what has been completed, what is waiting and what decision is needed next. For defined projects, we agree milestones and flag changes to scope, cost or dependencies before additional work starts.
How frequently do you hold check-in meetings or status updates?
The frequency depends on the work. Active projects use updates at agreed milestones or when a decision is required. Monthly managed support includes regular service communication, while urgent support is updated as diagnosis and resolution progress.
What quality assurance practices do you follow?
We record the starting state, check access and backups before significant changes, test the result against the agreed requirement and document the final configuration. Where a change carries risk, we define a rollback route before it is made.
How do you identify and manage project risks?
Risks are identified during discovery and before each significant change. We check access, backups, dependencies, security impact and the effect on users. Scope, exclusions and change windows are agreed, and unexpected findings are raised before work continues.
What kind of support or maintenance do you offer after delivery?
Support can continue by the hour, through a monthly managed IT subscription or at a fixed price for clearly defined follow-up work. We document what was delivered and agree any monitoring, maintenance, user support or review needed afterwards.