Jun 22, 2023
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Service categories
Service Lines
Web Development
Domain focus
Other
Programming language
Python
TypeScript
Challenge
1) Integration of Multiple Services: The challenge is to seamlessly integrate various services, including the Chrome extension and AI-powered customer support tools, to ensure alignment across different channels. This integration aims to enhance the customer service experience and expedite problem-solving processes.
2) Cross-Platform Compatibility: The goal is to create a counterpart of cross-platform services that cater not only to organizations but also to a diverse range of clients utilizing different software, frameworks, and programs. This challenge involves developing solutions that can be easily implemented and utilized by clients regardless of their specific technological environment.
1) Integration of Multiple Services: The challenge is to seamlessly integrate various services, including the Chrome extension and AI-powered customer support tools, to ensure alignment across different channels. This integration aims to enhance the customer service experience and expedite problem-solving processes.
2) Cross-Platform Compatibility: The goal is to create a counterpart of cross-platform services that cater not only to organizations but also to a diverse range of clients utilizing different software, frameworks, and programs. This challenge involves developing solutions that can be easily implemented and utilized by clients regardless of their specific technological environment.
Solution
The collaboration encompassed two specific projects centred around automating customer service: Assist and Discover.
The primary goal of "Assist" is to enhance the speed, convenience, and overall efficiency by providing them with AI-generated suggestions and responses during their interactions with customers. These suggestions are derived from advanced AI and machine learning techniques, leveraging large language models to improve the quality of agent-customer conversations.
On the other hand, "Discover" is designed as a comprehensive tool that streamlines workflows, and monitors return on investment (ROI) and performance metrics."Discover" serves as an intelligent customer service solution, offering valuable insights and solutions to enhance customer satisfaction.
The collaboration encompassed two specific projects centred around automating customer service: Assist and Discover.
The primary goal of "Assist" is to enhance the speed, convenience, and overall efficiency by providing them with AI-generated suggestions and responses during their interactions with customers. These suggestions are derived from advanced AI and machine learning techniques, leveraging large language models to improve the quality of agent-customer conversations.
On the other hand, "Discover" is designed as a comprehensive tool that streamlines workflows, and monitors return on investment (ROI) and performance metrics."Discover" serves as an intelligent customer service solution, offering valuable insights and solutions to enhance customer satisfaction.
Results
1) A Chrome extension for customer support used in various industries from e-commerce to FinTech.
2) An AI-powered tool that connects with the most popular software systems and frameworks.
3)Integrations with tools, services, and platforms that support teams use daily.
1) A Chrome extension for customer support used in various industries from e-commerce to FinTech.
2) An AI-powered tool that connects with the most popular software systems and frameworks.
3)Integrations with tools, services, and platforms that support teams use daily.