imisofts is an AI automation and growth agency founded in 2019 and based in Business Bay, Dubai. We work with agencies, founder-led service businesses and e-commerce brands that have outgrown manual operations but do not want an in-house engineering team.
AI voice agents. Inbound and outbound agents that answer, qualify and book. Call flow design, CRM and calendar integration, warm transfer to a human, recording and transcription, and the consent layer around outbound calling.
Process automation. We map a workflow that already exists, remove the handoffs where a person copies data between systems, and rebuild it in n8n, Make or native automations. Common targets are lead routing, onboarding, reporting and support triage.
Cold email infrastructure. Domain and mailbox setup, SPF, DKIM and DMARC, warmup, inbox rotation, list building and enrichment, sequence copy, and the deliverability monitoring that keeps a campaign landing in the inbox.
GoHighLevel and CRM builds. Sub-account architecture, snapshots, pipelines, workflow automation, white-label setup for agencies, and migration off a platform a client has outgrown.
Shopify and e-commerce. Storefront and theme development, custom Shopify apps and Functions, checkout and post-purchase flows, and the integrations connecting a store to fulfilment, support and marketing.
Custom web and mobile development. Marketing sites, web applications, native and cross-platform mobile apps, and API work to connect systems that do not talk out of the box.
How we work. Every project opens with a process audit, not a tool recommendation. We document what exists, find where time is actually being lost, and only then decide what to build. Clients get documentation and a handover session so the system keeps running without us.
imisofts is an AI automation and growth agency founded in 2019 and based in Business Bay, Dubai. We work with agencies, founder-led service businesses and e-commerce brands that have outgrown manual operations but do not want an in-house engineering team.
AI voice agents. Inbound and outbound agents that answer, qualify and book. Call flow design, CRM and calendar integration, warm transfer to a human, recording and transcription, and the consent layer around outbound calling.
Process automation. We map a workflow that already exists, remove the handoffs where a person copies data between systems, and rebuild it in n8n, Make or native automations. Common targets are lead routing, onboarding, reporting and support triage.
Cold email infrastructure. Domain and mailbox setup, SPF, DKIM and DMARC, warmup, inbox rotation, list building and enrichment, sequence copy, and the deliverability monitoring that keeps a campaign landing in the inbox.
GoHighLevel and CRM builds. Sub-account architecture, snapshots, pipelines, workflow automation, white-label setup for agencies, and migration off a platform a client has outgrown.
Shopify and e-commerce. Storefront and theme development, custom Shopify apps and Functions, checkout and post-purchase flows, and the integrations connecting a store to fulfilment, support and marketing.
Custom web and mobile development. Marketing sites, web applications, native and cross-platform mobile apps, and API work to connect systems that do not talk out of the box.
How we work. Every project opens with a process audit, not a tool recommendation. We document what exists, find where time is actually being lost, and only then decide what to build. Clients get documentation and a handover session so the system keeps running without us.
AI Overview
Performance snapshot
Imisofts is a Pakistan-based digital services firm with demonstrated expertise in Shopify development, CRM implementation (Bitrix24), and marketing automation (Go High Level, cold email infrastructure). The majority of reviews are positive, highlighting responsiveness and technical competence, but two recent 1-star reviews alleging non-delivery and refusal to issue refunds introduce a meaningful reliability concern that tempers the otherwise favorable profile. Review evidence is predominantly non-specific and low-density, limiting the ability to confirm strong outcomes with verifiable metrics.
Performance breakdown
Technical expertise
MixedReviews confirm proficiency in Shopify development, Bitrix24 CRM, Go High Level automations, and cold email infrastructure with private SMTP servers. However, no review meets High Density criteria, and two reviewers allege failure to deliver promised work.
Project management & delivery
MixedMultiple clients praise on-time delivery and quick turnaround, with one noting a 3-year ongoing relationship. However, two recent reviewers report complete non-delivery, and one client flagged the need to follow up repeatedly to get responses.
Communication & collaboration
MixedThe majority of reviewers highlight prompt, friendly, and collaborative communication. One client noted having to send multiple follow-up messages, and two complainants report communication going completely silent after payment.
Reliability
WeakTwo recent 1-star reviews from 2025 allege non-delivery of work and unresponsiveness after payment, representing a significant reliability risk. While long-term clients cite consistency, the pattern of serious complaints is a material negative signal.
Client satisfaction & outcomes
MixedMost clients express satisfaction and intent to rehire, covering Shopify stores, CRM deployments, and automation systems. No quantified business outcomes are cited across any review, and two clients report a fully negative experience with no resolution.
Best for
Imisofts is best suited for SMBs seeking Shopify store development, CRM setup, or cold email and marketing automation, particularly clients comfortable with a remote, Pakistan-based team and project scopes in the small-to-mid budget range.
Clients info
Clients span e-commerce, real estate, and AI/marketing agency sectors, primarily small businesses and individual entrepreneurs based on author titles and content. Project scopes appear to be small-to-mid range; no explicit budget figures are mentioned across any review. Primary industries represented include E-commerce (Shopify), Real Estate, Marketing & AI Agencies. Typical client size bands include Small businesses, Individual entrepreneurs / Solopreneurs. Common project budget ranges include Not enough data.
Review strength
The assessment is based on 23 reviews drawn from a single platform, spanning from May 2021 to March 2026. The majority of reviews lack specific project details or metrics, reducing analytical depth. Several reviews from 2022 are more than two years old and may not reflect current service quality. Review date range: 2021-05-19 - 2026-03-11.
Performance breakdown
Technical expertise
MixedReviews confirm proficiency in Shopify development, Bitrix24 CRM, Go High Level automations, and cold email infrastructure with private SMTP servers. However, no review meets High Density criteria, and two reviewers allege failure to deliver promised work.
Project management & delivery
MixedMultiple clients praise on-time delivery and quick turnaround, with one noting a 3-year ongoing relationship. However, two recent reviewers report complete non-delivery, and one client flagged the need to follow up repeatedly to get responses.
Communication & collaboration
MixedThe majority of reviewers highlight prompt, friendly, and collaborative communication. One client noted having to send multiple follow-up messages, and two complainants report communication going completely silent after payment.
Reliability
WeakTwo recent 1-star reviews from 2025 allege non-delivery of work and unresponsiveness after payment, representing a significant reliability risk. While long-term clients cite consistency, the pattern of serious complaints is a material negative signal.
Client satisfaction & outcomes
MixedMost clients express satisfaction and intent to rehire, covering Shopify stores, CRM deployments, and automation systems. No quantified business outcomes are cited across any review, and two clients report a fully negative experience with no resolution.