Challenge
An EdTech company providing a custom SaaS LMS with gamified courses had put software testing and project documentation on the back burner at the outset. Several years after the rollout, their e-learning library had ballooned to 40+ courses in 30+ languages, and their initial issues started to backfire. The client’s LMS became unstable, underperforming, plagued with errors and bugs, and expensive to maintain.
An EdTech company providing a custom SaaS LMS with gamified courses had put software testing and project documentation on the back burner at the outset. Several years after the rollout, their e-learning library had ballooned to 40+ courses in 30+ languages, and their initial issues started to backfire. The client’s LMS became unstable, underperforming, plagued with errors and bugs, and expensive to maintain.
Solution
Realizing that doing nothing would lead to losing customers, the client decided to turn things around by adopting software testing, documenting their projects, and enhancing the platform’s UX/UI.
The benefits they aimed to achieve included:
- More user-friendly LMS, both for admins and end users
- Greater customer satisfaction from enhanced UX/UI
- Transparent SDLC processes
- Higher software quality due to making QA a mandatory pre-release step
- Faster development cycles through automated testing
However, the client’s internal team couldn’t carry out these tasks on their own due to the lack of top-tier QA expertise and their already heavy workload. Therefore, they opted for IT staff augmentation services and partnered with *instinctools. We provided them with a senior-level QA engineers and frontend developers.
Realizing that doing nothing would lead to losing customers, the client decided to turn things around by adopting software testing, documenting their projects, and enhancing the platform’s UX/UI.
The benefits they aimed to achieve included:
- More user-friendly LMS, both for admins and end users
- Greater customer satisfaction from enhanced UX/UI
- Transparent SDLC processes
- Higher software quality due to making QA a mandatory pre-release step
- Faster development cycles through automated testing
However, the client’s internal team couldn’t carry out these tasks on their own due to the lack of top-tier QA expertise and their already heavy workload. Therefore, they opted for IT staff augmentation services and partnered with *instinctools. We provided them with a senior-level QA engineers and frontend developers.
Results
- Catching defects x40 earlier in the SDLC before they play havoc on the bottom line
- Slashing bug repair costs x160
- Speeding up development cycles x5 to get features to market quicker
- Bringing down LMS maintenance expenditures by 16%
- Minimizing the possibility of costly human error
- Catching defects x40 earlier in the SDLC before they play havoc on the bottom line
- Slashing bug repair costs x160
- Speeding up development cycles x5 to get features to market quicker
- Bringing down LMS maintenance expenditures by 16%
- Minimizing the possibility of costly human error