Oct 08, 2021
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Service categories
Service Lines
Software Development
Domain focus
Automotive
Challenge
Daimler’s new global buying system GLOBUS has provided the company with an efficient organization of procurement processes all over the world. In order to ensure fast and comprehensive education and ongoing support of the system users, Daimler decided to develop and implement a special user support system. The main requirements to the system were its transparent structure and easy-touse interface which would allow users in various countries to use materials describing GLOBUS functioning. Besides, the system had to be compatible with the technology with which GLOBUS itself was built.
Daimler’s new global buying system GLOBUS has provided the company with an efficient organization of procurement processes all over the world. In order to ensure fast and comprehensive education and ongoing support of the system users, Daimler decided to develop and implement a special user support system. The main requirements to the system were its transparent structure and easy-touse interface which would allow users in various countries to use materials describing GLOBUS functioning. Besides, the system had to be compatible with the technology with which GLOBUS itself was built.
Solution
The *instinctools team analyzed required document structures, discussed them with the Daimler team to ensure proper understanding, and implemented it in the selected CMS.
From the beginning it was clear that the system would have to serve a distributed international community, therefore analysis had to be focused on localization strategy in order to provide proper possibilities for content localization into multiple languages and in a multi-country environment.
As Daimler’s editors had already started creating documentation, *instinctools helped to migrate already existing parts of the user manual into the CMS-based help and support platform.
The *instinctools team analyzed required document structures, discussed them with the Daimler team to ensure proper understanding, and implemented it in the selected CMS.
From the beginning it was clear that the system would have to serve a distributed international community, therefore analysis had to be focused on localization strategy in order to provide proper possibilities for content localization into multiple languages and in a multi-country environment.
As Daimler’s editors had already started creating documentation, *instinctools helped to migrate already existing parts of the user manual into the CMS-based help and support platform.
Results
After 5 months of intense cooperation with Daimler’s teams, *instinctools introduced the required Help and Support System to the GLOBUS user community. The final solution covered all main aspects of editing and authoring processes by providing an efficient and comfortable environment for the content creators, editors, and publishers.
After 5 months of intense cooperation with Daimler’s teams, *instinctools introduced the required Help and Support System to the GLOBUS user community. The final solution covered all main aspects of editing and authoring processes by providing an efficient and comfortable environment for the content creators, editors, and publishers.