Jul 11, 2024
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Completed
Largest Low-cost Airline Soars High Digitally
$100,000+
more 1 year
India
10+
Service categories
Service Lines
Mobile Development
Domain focus
Transportation & Logistics
Challenge
Indigo, Asia’s largest passenger airline, has won numerous accolades for its low fares, on-time service, and hassle-free flying experience.
The need to capture today’s tech-savvy customers for business growth cannot be overstated. So to meet the growing demand for air travel and maintain operational efficiency, our client sought to improve their mobile app's performance and user experience. However, their existing solution was sluggish in performance and couldn’t deliver at par with today’s industry standards, resulting in frustrated customers, a lower number of transactions, and weak customer retention.
Indigo, Asia’s largest passenger airline, has won numerous accolades for its low fares, on-time service, and hassle-free flying experience.
The need to capture today’s tech-savvy customers for business growth cannot be overstated. So to meet the growing demand for air travel and maintain operational efficiency, our client sought to improve their mobile app's performance and user experience. However, their existing solution was sluggish in performance and couldn’t deliver at par with today’s industry standards, resulting in frustrated customers, a lower number of transactions, and weak customer retention.
Solution
The client collaborated with Kellton to fuel their vision of personalizing travel experiences and becoming a strong omnichannel player. We handpicked best-of-breed technologies to redevelop their mobile application and orchestrated new workflows that would provide the backbone for growth.
The client collaborated with Kellton to fuel their vision of personalizing travel experiences and becoming a strong omnichannel player. We handpicked best-of-breed technologies to redevelop their mobile application and orchestrated new workflows that would provide the backbone for growth.
Results
The enhancements enabled users to easily access new and existing functionalities. Kellton's approach ensured a 360-degree improvement in application performance and customer engagement. Soon after the implementation of the new mobility solution, our client experienced a significant increase in traffic footfall and average travel bookings.
The enhancements enabled users to easily access new and existing functionalities. Kellton's approach ensured a 360-degree improvement in application performance and customer engagement. Soon after the implementation of the new mobility solution, our client experienced a significant increase in traffic footfall and average travel bookings.