Loyalty & E-Commerce Mobile App for the leading Coffee Chain in Vietnam

$100,000+

7-12 months

Vietnam

10+

Service categories

Service Lines

Software Development

Ecommerce

Mobile Development

Domain focus

Commerce

Retail and Restaurants

Challenge

Pre-Launch Booking Complexity: Driving trust and securing conversions was highly challenging without a completed physical property to showcase.
Fragmented Customer Journey: Separate, disconnected systems for marketing, booking, services, and community engagement caused drop-offs and operational inefficiencies.
Data Silos & Scalability Limits: A lack of real-time insights into customer behavior and booking funnels, coupled with a rigid legacy setup, threatened to increase IT overhead during future expansions.

Pre-Launch Booking Complexity: Driving trust and securing conversions was highly challenging without a completed physical property to showcase.
Fragmented Customer Journey: Separate, disconnected systems for marketing, booking, services, and community engagement caused drop-offs and operational inefficiencies.
Data Silos & Scalability Limits: A lack of real-time insights into customer behavior and booking funnels, coupled with a rigid legacy setup, threatened to increase IT overhead during future expansions.

CX-Led Experience Design: Developed a visual-first, storytelling-driven web portal and resident mobile app to bring luxury living to life and guide users through clear, intuitive booking journeys.
Modular & Scalable Architecture: Built a flexible, enterprise-ready platform using React, NextJS, and Drupal, hosted securely on AWS and seamlessly integrated with a leading student housing management system.
Unified Commerce & Services: Centralized content management, e-commerce add-ons, and a resident mobile app (for maintenance requests and parcel tracking) into a single data-driven ecosystem.

CX-Led Experience Design: Developed a visual-first, storytelling-driven web portal and resident mobile app to bring luxury living to life and guide users through clear, intuitive booking journeys.
Modular & Scalable Architecture: Built a flexible, enterprise-ready platform using React, NextJS, and Drupal, hosted securely on AWS and seamlessly integrated with a leading student housing management system.
Unified Commerce & Services: Centralized content management, e-commerce add-ons, and a resident mobile app (for maintenance requests and parcel tracking) into a single data-driven ecosystem.

Higher Conversion Potential: Delivered an immersive, frictionless booking journey with clear room availability that significantly increased user confidence and booking readiness.
Operational Efficiency: Centralized admin tools drastically reduced the manual effort required to manage content, pricing, promotions, and resident services.
Scalable Growth Foundation: Strengthened the client's premium brand positioning while establishing a modular architecture capable of rapid, cost-effective rollouts for future properties.

Higher Conversion Potential: Delivered an immersive, frictionless booking journey with clear room availability that significantly increased user confidence and booking readiness.
Operational Efficiency: Centralized admin tools drastically reduced the manual effort required to manage content, pricing, promotions, and resident services.
Scalable Growth Foundation: Strengthened the client's premium brand positioning while establishing a modular architecture capable of rapid, cost-effective rollouts for future properties.