Aug 28, 2026
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Completed
Scalable Digital Loyalty Ecosystem for a Leading Japanese Retailer in Vietnam
$100,000+
7-12 months
Vietnam
10+
Service categories
Service Lines
Mobile Development
Domain focus
Commerce
Challenge
- Fragmented customer data across legacy systems and external databases limited unified customer and purchase insights.
- The retailer needed to integrate multiple engagement features while maintaining secure, scalable infrastructure and reliable reward-data synchronization.
- Fragmented customer data across legacy systems and external databases limited unified customer and purchase insights.
- The retailer needed to integrate multiple engagement features while maintaining secure, scalable infrastructure and reliable reward-data synchronization.
Solution
- Built a B2C mobile loyalty ecosystem with React Native and Drupal, integrating eCommerce, multimedia, events, Q&A, and rewards.
- Implemented Microsoft Azure cloud infrastructure, RESTful APIs, ETL pipelines, CI/CD, and Infrastructure as Code.
- Unified mobile-app data with the Point Management System and SAP BTP.
- Built a B2C mobile loyalty ecosystem with React Native and Drupal, integrating eCommerce, multimedia, events, Q&A, and rewards.
- Implemented Microsoft Azure cloud infrastructure, RESTful APIs, ETL pipelines, CI/CD, and Infrastructure as Code.
- Unified mobile-app data with the Point Management System and SAP BTP.
Results
- Achieved 99.9% production uptime.
- Unified customer data and reduced manual deployment effort.
- Established a scalable foundation for gamification, targeted campaigns, and enhanced customer insights.
- Achieved 99.9% production uptime.
- Unified customer data and reduced manual deployment effort.
- Established a scalable foundation for gamification, targeted campaigns, and enhanced customer insights.
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