Challenge
We Do Play is a fast-growing, multi-brand leisure group operating high-footfall venues across the UK. With new locations opening regularly, the challenge was ensuring every site had reliable, consistent technology ready for a fixed launch date.
Each new venue involves multiple suppliers, including broadband, AV, payment systems and access control, all of which need to work together seamlessly. Critical services such as point-of-sale systems, guest Wi-Fi, CCTV, telephony and back-office connectivity must be operational from the moment the doors open.
The challenge didn't end at launch. Once operational, each venue needed dependable ongoing IT support from a team that understood its infrastructure. For a busy leisure venue, an IT failure affecting payments or guest check-in can quickly translate into lost revenue and a poor customer experience.
We Do Play is a fast-growing, multi-brand leisure group operating high-footfall venues across the UK. With new locations opening regularly, the challenge was ensuring every site had reliable, consistent technology ready for a fixed launch date.
Each new venue involves multiple suppliers, including broadband, AV, payment systems and access control, all of which need to work together seamlessly. Critical services such as point-of-sale systems, guest Wi-Fi, CCTV, telephony and back-office connectivity must be operational from the moment the doors open.
The challenge didn't end at launch. Once operational, each venue needed dependable ongoing IT support from a team that understood its infrastructure. For a busy leisure venue, an IT failure affecting payments or guest check-in can quickly translate into lost revenue and a poor customer experience.
Solution
Little Big Tech became We Do Play's end-to-end technology partner, creating a repeatable IT model that could be deployed across new venues and supported after launch.
For each site, LBT procures and provisions connectivity, designs and installs the network, provides secure staff and guest Wi-Fi, configures computers and tablets, delivers cyber security services, sets up CCTV and coordinates with third-party suppliers.
Rather than configuring equipment during installation, hardware is procured, staged, configured and tested at LBT's projects office before being delivered. This turns the on-site installation into a controlled deployment rather than a last-minute build.
The same LBT team then supports the venue once it goes live, maintaining knowledge of the environment and removing the traditional handover between project and support teams. Proactive site checks also help protect uptime and identify potential issues before they impact operations.
Little Big Tech became We Do Play's end-to-end technology partner, creating a repeatable IT model that could be deployed across new venues and supported after launch.
For each site, LBT procures and provisions connectivity, designs and installs the network, provides secure staff and guest Wi-Fi, configures computers and tablets, delivers cyber security services, sets up CCTV and coordinates with third-party suppliers.
Rather than configuring equipment during installation, hardware is procured, staged, configured and tested at LBT's projects office before being delivered. This turns the on-site installation into a controlled deployment rather than a last-minute build.
The same LBT team then supports the venue once it goes live, maintaining knowledge of the environment and removing the traditional handover between project and support teams. Proactive site checks also help protect uptime and identify potential issues before they impact operations.
Results
Over 2.5 years, Little Big Tech has supported We Do Play across 13 sites and four brands: Flip Out UK, Activate UK, Putt Putt Social and Rumble Rooms.
The partnership has given We Do Play a consistent approach to technology across its growing estate, with one IT partner responsible for both the initial build and ongoing support.
By configuring and testing technology before it reaches each venue, LBT reduces launch-day risk and helps ensure critical systems are ready when the doors open. Once operational, venues benefit from continuity of support and proactive checks designed to protect uptime.
Most importantly, the model is repeatable. As We Do Play continues to expand, it has an established technology partner and deployment process that can support new openings at pace without compromising the reliability of existing locations.
Over 2.5 years, Little Big Tech has supported We Do Play across 13 sites and four brands: Flip Out UK, Activate UK, Putt Putt Social and Rumble Rooms.
The partnership has given We Do Play a consistent approach to technology across its growing estate, with one IT partner responsible for both the initial build and ongoing support.
By configuring and testing technology before it reaches each venue, LBT reduces launch-day risk and helps ensure critical systems are ready when the doors open. Once operational, venues benefit from continuity of support and proactive checks designed to protect uptime.
Most importantly, the model is repeatable. As We Do Play continues to expand, it has an established technology partner and deployment process that can support new openings at pace without compromising the reliability of existing locations.