MakeAutomation is a hands-on AI and automation consultancy for organizations that want technology to improve real operations, not just produce demos. It works with B2B SaaS companies, small and midsize businesses, and mid-market teams to identify repetitive work, design practical systems, and implement reliable solutions from discovery through deployment and ongoing optimization.
Core services include AI voice agents, workflow automation, n8n consulting, custom API development, third-party integrations, internal tools, dashboards, and AI operations support. Voice systems can answer inbound calls, qualify leads, collect customer details, route conversations, update CRM records, trigger follow-up, and hand off to a human when judgment is required. MakeAutomation also develops voice infrastructure designed for natural, low-delay conversations.
For teams using n8n, MakeAutomation creates custom workflows instead of relying on simple, cookie-cutter templates. Implementations can include conditional logic, retries, data validation, transformations, webhooks, custom connectors, database access, monitoring, and secure connections to internal or legacy systems. When standard integrations are not enough, the team can develop REST or GraphQL APIs, middleware, webhook endpoints, and documented integration layers with authentication, logging, and rate limiting.
Its case-study work includes a secured n8n customer-support workflow that enriches CRM cases with internal operational context, produces AI-assisted triage and response drafts, and keeps final approval with the support agent. Another workflow applies deterministic SLA rules to ticket histories, then uses AI for summaries and prioritization without allowing AI to decide whether an SLA was met.
MakeAutomation’s approach is straightforward: understand the process first, choose the right tools, build around the client’s actual business logic, and leave behind systems the team can operate and improve.
MakeAutomation is a hands-on AI and automation consultancy for organizations that want technology to improve real operations, not just produce demos. It works with B2B SaaS companies, small and midsize businesses, and mid-market teams to identify repetitive work, design practical systems, and implement reliable solutions from discovery through deployment and ongoing optimization.
Core services include AI voice agents, workflow automation, n8n consulting, custom API development, third-party integrations, internal tools, dashboards, and AI operations support. Voice systems can answer inbound calls, qualify leads, collect customer details, route conversations, update CRM records, trigger follow-up, and hand off to a human when judgment is required. MakeAutomation also develops voice infrastructure designed for natural, low-delay conversations.
For teams using n8n, MakeAutomation creates custom workflows instead of relying on simple, cookie-cutter templates. Implementations can include conditional logic, retries, data validation, transformations, webhooks, custom connectors, database access, monitoring, and secure connections to internal or legacy systems. When standard integrations are not enough, the team can develop REST or GraphQL APIs, middleware, webhook endpoints, and documented integration layers with authentication, logging, and rate limiting.
Its case-study work includes a secured n8n customer-support workflow that enriches CRM cases with internal operational context, produces AI-assisted triage and response drafts, and keeps final approval with the support agent. Another workflow applies deterministic SLA rules to ticket histories, then uses AI for summaries and prioritization without allowing AI to decide whether an SLA was met.
MakeAutomation’s approach is straightforward: understand the process first, choose the right tools, build around the client’s actual business logic, and leave behind systems the team can operate and improve.